Grace CHANG

• Cross-Border Document Compliance: Spearhead the end-to-end management of document legalization processes, including Apostille and Consular Attestation, ensuring the authenticity and legal validity of corporate and personal documents across diverse international jurisdictions.
• Strategic Partnership Development: Identify, negotiate, and maintain robust strategic alliances with overseas law firms, accounting firms, and immigration agencies to facilitate seamless cross-border business operations.
• Regulatory Analysis & Advisory: Actively monitor and interpret evolving visa and residency regulations across Southeast Asia and Europe, providing high-net-worth clients and corporate partners with tailored, compliant entry and residency solutions.

• Provided end-to-end admissions and student services support across the full student lifecycle, from initial enquiry and offer management through enrolment and post-offer administration, ensuring accuracy, timeliness, and a consistently high standard of service.
• Managed high-volume student and family enquiries via email and messaging platforms, delivering clear, professional, and empathetic responses in line with institutional policies and service expectations.
• Supported admissions and matriculation-related processes, including document verification, eligibility checks, and completion of required forms, ensuring all records were accurate, complete, and compliant.
• Coordinated closely with internal teams and external institutional partners to align admissions timelines, confirm enrolment requirements, and support smooth progression through key academic administration stages.
• Maintained and updated confidential student records using structured tracking systems (Excel / Google Sheets), with strong attention to data accuracy, confidentiality, and compliance with data protection standards.
• Assisted with reporting and operational tracking to support admissions planning, workflow monitoring, and service quality improvements during peak intake periods.

• Supported admissions and academic administration processes for UK and US programmes, managing multiple student cases concurrently while ensuring completeness, accuracy, and compliance with institutional requirements.
• Reviewed and verified application documents and student records, maintaining clear documentation standards and supporting timely progression through admissions and enrolment-related stages.
• Provided structured student-facing support on application timelines, documentation requirements, and administrative procedures, contributing to smooth coordination across multiple intake cycles with zero missed deadlines.

• Coordinated admissions and enrolment administration for AU/NZ programmes, supporting Confirmation of Enrolment (CoE) processing, document verification, and intake coordination across multiple academic cycles.
• Maintained accurate student records and admissions tracking systems, ensuring data integrity, confidentiality, and timely updates in line with institutional and regulatory requirements.
• Supported student onboarding and pre-departure administrative processes by providing clear guidance on enrolment conditions, documentation, and procedural steps, contributing to a positive and well-organised student experience.

• Delivered high-accuracy EN-CN translation and proofreading for 500+ documents, ensuring clarity, consistency, and professional tone.
• Developed and maintained terminology lists and style guides to support standardized language use across projects.
• Supported quality assurance workflows, contributing to measurable reductions in revision and error rates.