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Grace Mwambia, Head Concierge

Grace Mwambia

Head Concierge·Al Thuriah Group

Kenya

High school or equivalent, Public Relations

Work experience

Total years of experience: 3 years, 5 months

Head Concierge

February 2015 - February 2018

Al Thuriah Group

Sharjah, United Arab Emirates

February 2015 - February 2018

As head concierge, it was an amaizing gain of exposure like my main roles were, to manage large amounts of incoming calls, opening customer accounts by recording information, I did display efficiency in gathering market and customer information.

Company industry:
Construction & Building
Job role:
Construction and Building

Concierge

March 2013 - June 2013

2014 PROMO [Nive

United Arab Emirates

March 2013 - June 2013

Company industry:
Construction & Building
Job role:
Construction and Building

Customer Care

-

-

Sales/Counter Timer Publishers

•Updating stock files and employee register.
•Keeping and updating accounts records
•Auditing.



2015- 2018

Job role:
Customer Service and Call Center

Education

INST- NIBS College

April 2016

April 2016

High school or equivalent, Public Relations

Kenya

INST- Dominion Int College

May 2013

May 2013

High school or equivalent, Travel and Tourism

Year-

INST- Kagumo Girls High School

January 2009

January 2009

High school or equivalent, Travel and Tourism

courses: Cert- Certificate in Secondary Education

Skills

AUDITING
Intermediate
AUDITING
Intermediate
EMAIL
Expert
EMAIL
Expert
MARKETING
Beginner
MARKETING
Beginner
MEETING FACILITATION
Beginner
MEETING FACILITATION
Beginner
MICROSOFT ACCESS
Intermediate
MICROSOFT ACCESS
Intermediate
MICROSOFT EXCEL
Expert
MICROSOFT EXCEL
Expert
MICROSOFT POWERPOINT
Intermediate
MICROSOFT POWERPOINT
Intermediate
MICROSOFT WORD
Expert
MICROSOFT WORD
Expert
RECORDING
Beginner
RECORDING
Beginner
SALES
Intermediate
SALES
Intermediate

Languages

English

Expert

Hobbies and interests

Reading Novels. Travelling. Networking and meeting new people.

Employee of the month 6/ 2018 Certified Award volunteer at Save A Girl campaign.