Grashela Ret, Technical Support Representative

Grashela Ret

Technical Support Representative

Teleperformance

البلد
الإمارات العربية المتحدة - أبو ظبي
التعليم
دبلوم, Bachelor of Arts in English ( major in Mass Communications)
الخبرات
11 years, 9 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :11 years, 9 أشهر

Technical Support Representative في Teleperformance
  • الفلبين
  • أشغل هذه الوظيفة منذ يوليو 2014

- Handles customer complaint
- Do trouble shooting step over the phone make sure that customer will feel that they are assisted and on high priority
- Go for a Sale

Customer Accounts Executive / SALES في Expert Global Solutions (EGS) NCO GROUP
  • الفلبين
  • يونيو 2012 إلى مارس 2014

Engaged in conversations on an executive level with potential customers to introduce and follow up services and promos.
Able to meet daily appointment targets as required by the account or meet key performance metrics for customer service
Handles and resolves customer's complaints in a very timely manner.
Ensures to respond directly and promptly to customer's inquiries with regard to their services and complaints
​ Troubleshoots to resolve complex issues and provides technical assistance to ensure a positive customer experience.
Able to sell additional services such as internet and home phone in line with customer needs.

الخلفية التعليمية

دبلوم, Bachelor of Arts in English ( major in Mass Communications)
  • في Polytechnic University of the Philippines
  • مارس 1996

Specialties & Skills

Customer Service Oriented
Hardwork
Public Relations
Supervisory Skills
Travel Consultant
Effective Guest Relations Officer
pleasant, positive, aggressive, punctual and willing to work under pressure

اللغات

الانجليزية
متوسط

التدريب و الشهادات

Hall of Fame : Top 1 Customer Service Professional (الشهادة)
تاريخ الدورة:
June 2014
صالحة لغاية:
July 2014
TOP AGENT FOR VOC (الشهادة)
تاريخ الدورة:
February 2015
صالحة لغاية:
March 2015
Certificate of Excellence for Ranking 3 in Cricket CORE AHT:6.3; Repeat Call Rate: 39.90% (الشهادة)
تاريخ الدورة:
October 2013
صالحة لغاية:
February 2014

الهوايات

  • Create Poems, Declame, play billiards and Chess Board Games
    Receive a Certicate of Appreciation on a Declamation Contest, Won 1st placer on Scrabble ( inter-locale)