Business Development Executive
Dhofar Global Tr Co LLC
Total years of experience :12 years, 5 Months
Conduct market research to identify selling possibilities and evaluate customer needs.
Developing in-depth knowledge of company products.
Actively seek out new sales opportunities through cold calling, networking and social media
Analyzing competitors' products to determine product features, benefits, shortfalls, and market success.
Set up meetings with potential clients and listen to their wishes and concerns.
Prepare and deliver appropriate presentations on products and services.
Create frequent reviews and reports with sales and financial data!
Ensure the availability of stock for sales and demonstrations.
Negotiate/close deals and handle complaints or objections.
Collaborate with team members to achieve better results.
Gather feedback from customers or prospects and share with internal teams.
meeting with clients virtually or during sales visits
demonstrating and presenting products
establishing new business
maintaining accurate records
attending trade exhibitions, conferences and meetings
reviewing sales performance
negotiating contracts and packages
Perform Daily Invoicing Functions
Manage account balances to discover outstanding debts or other inconsistencies.
Collect all information needed to calculate bills receivable (order amounts, discount rates etc.)
Check the data input in the accounting system to ensure accuracy of final bill.
Issue invoices and bills and sent them to customers through various channels (mail, e-mail etc.)
Issue customer account statements periodically or whenever necessary
Receive payments through various methods (cash, online payments etc.) and check for credibility.
Answer questions and handle complaints from customers regarding bills
Report on activity to upper management
Resolve Billing Errors
Perform General Administrative Duties
Provided CRM training for Sales team along with the sales managers and directors in UAE office and warehouse.
Maintaining the customer database
Attended Basic training of Supply Chain Management
Review and process all purchase orders
Provided CRM training for our overseas branch (Oman and Qatar)
Coordinating with large Facility Management companies
Solely managing one major client with all the requirement that they are requesting Experience in dealing with our local supplier
Raising CRM request for Dispensers and allocating the request accordingly
overseeing the ordering and delivery process
Monitoring stock levels
Coordinating with the Logistics team on Daily basis contacting the Companies for various enquiries
Generating Sales Report weekly/monthly/quarterly
Assigning the Warm and Hot leads to the appropriate Sales
Creating the quotation for sales Team using E Quote
Creating the New Customer Billing Location and Shipping Location in Sage ERP X3 Tender Submission
Handling the company Contract hard copy
Planning delivery timetables
Ensuring warehouse have enough stock Analyzing Sales every month using Pivot Table
Experience in dealing with Ricoh Gestetner Multifunction Printers, Toners. Assigning the machine which has to be shipped to other GCC
Overseeing the ordering and delivery process Monitoring stock levels
Tracking products through depots to make sure they arrive at their destination Overseeing arrival of shipments
Coordinating with the Logistics team on Daily basis Generating Leads
Contacting the Companies for various enquiries Generating Sales Report weekly/monthly/quarterly Monthly Report Generation for regional manager Explaining about the Products to the customer
Assigning the Warm and Hot leads to the appropriate Sales
Training the sales team in creating the Sales Quote in DQM(Digital Quote Manager) ERP Admin
Checking the Tejari and Dewa tenders regularly Tender Submission
Maintaining the customer database. Monitoring & Recording Sales email enquiry
Process all paperwork related to sale of printer/MFP’s OTD (Order Transfer Document) Creation
RMA (Return Material Authorization) Creation Contract Cancellation Document Preparation Invoice Cancellation Document Preparation
Handling a team of 8 people
Motivating the team in selling technical support and Hardware support
Training the New Joiners
Scheduling meetings and preparing presentations Maintaining business communications with clients Handling escalations.
Motivating the Team in achieving the targets
Reporting to Operation Manager on daily basis Attending Conference call
Handling a high volume of customer enquiries whilst providing a high quality of service to each
Tracking sales orders to ensure that they are scheduled and sent out on time
Effectively communicating with customers in a professional and friendly manner
Ordering and ensuring the delivery of services to customers
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