Chaperone/ Assistant teacher
British Overseas Dramatic Arts
Total years of experience :6 years, 3 Months
Worked every summer (July & August) and winter (December & January) from 2018 to 2022
Escorted clients to planned events, adapting to specific requirements.
Greeted guests and established welcoming environment with friendly, professional approach.
De-escalated aggressive behaviour without causing scenes.
Guaranteed guest satisfaction, going above and beyond to deliver exceptional customer service.
Acted as clients' dancing partner, supporting them in encouraging manner.
Arrived promptly at arranged locations to maintain timely schedules.
Helped a large volume of customers every day with a positive attitude and focused on customer satisfaction
Offered advice and assistance to customers, paying attention to special needs or wants
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Handled customer inquiries and suggestions courteously and professionally.
Reduced customer wait times through efficient call handling and complaint resolution.
Maintained electronic record details, requests for service and actions taken using CRM.
Handled call centre complaints calmly and professionally, seeking positive resolutions to maintain customer loyalty.