General Administration Officer/ Executive Assistant
Capitalstone Holding Limited Dubai International Financial Centre
Total years of experience :14 years, 9 Months
Our Company is an Investment, Development and Project Management including Marketing, Leasing and sales.
Supervising office operations through Company, Employment, Corporate Services and Events.
Assisting Company Compliance Officer for Business Risk Assessment to the Anti Money Laundering.
Responsible in Company Training Module for the (DNFBP) Dubai Non Financial Business Professional.
Attending training and events on behalf of the Company.
Preparing all the prescribe documents to be submitted yearly to DIFC Authority.
Screening phone Interview, responsible in Job hiring process.
Preparing Offer Letter and Contract to a new Employee and discuss the responsibilities and Company Policy.
Attending and meeting the Clients on behalf of the Company if the Director or CEO is not available.
Organizing office operations, monitoring calendars, emails, meeting, conference, report, and all employees travels.
Arranging Employees Annual Leave and preparing leave form to be filled up by the applicant Staff for his/her vacation.
Preparing Company and Employees MEMO if it’s necessary.
Checking and filtering email, sending email or SMS reminders to the CEO for his daily appointment.
Preparing and filing important documents for CEO’s travel and remind him about his appointment outside the country
Document Controller, arranging outgoing and incoming documents through Fed-Ex/ DHL/ Post Office.
Preparing contract, LPO, invoice, expenses, petty cash and other related business expenses.
Responsible in all company supplies such as stationeries and other business services.
Coordinating Maintenance/Contractor, Dealing with local and International Vendors.
A. Company Services:
Company and Employment DIFC portal user
Processing company Trade License
Processing Company Annual return
Change details of Shareholders, Change, add or remove authorized Signatory on Trade License
Providing an Extract of information from the public register, Replacement of Commercial License and etc.,
B. Employment Services:
Establishment Card Application, and renewal
Amendment of Visa Dependent, Cancellation of Dependent Visa
New Dependent Visa Package, Renewal of Dependent Visa Package
Processing New Employment Visa Package, Renewal of Employment Visa package
Medical Health Card Request and Medical Fitness test for Non DIFC Sponsorship and etc.,
SiTEL Call Center Corporation is a Global Outsourcing provider of customer experience management helping the largest brands in the world retain and grow their customer base.
Receiving Customer calls with greetings by introducing company name, and your
name.
Ask the Customer concern and let them feel that you are the right person to talk.
Be attentive and listen carefully when they are providing information and find out
where the issue is coming from.
Don’t interrupt the Customer when they are explaining about the issue, just let
them speak and understand the problem.
Be polite and patience with your Customer and make sure that you are clearly
providing the right solution with their issue.
When you are able to rectify the issue make sure that the Customer’s happy and
satisfied with your service.
(Up sell) Offer other product if it’s necessary when you are able to resolved the
Customer issues.
Give the Customer reference number regarding the issue weather you resolve it or
not.
Closing the conversation ask if there is anything else you can assist or help them
with.
Transcribe Dictation
Receive, direct and relay telephone messages and fax messages direct the general public to the appropriate staff.
Maintain the general filing system and file all correspondence
Assist in the planning and preparation of meetings, conferences and conference
Telephone calls Make preparations for Band Council and committee meetings
Maintain an adequate inventory of office supplies
Provide word-processing and secretarial support
Type confidential documents on a word processing system
Maintain accurate written records (minutes) of the proceedings of the organization.
Keep committee reports on file.
Notify officers, committee members, and delegates of their appointment.
Process the general correspondence including the agenda for meetings, and send out notices of meetings