Assistant Network Administrator
BISP (Benazir Income Support Programme), Islamabad, Pakistan
Total years of experience :9 years, 11 Months
• Revamped and deployed the organization's state-of-the-art tier 2 level data center by remodeling it from a single point of failure to redundant connectivity using multi-vendor network equipment.
• Spearheaded end-to-end deployment, maintenance, and backup/recovery operations for a comprehensive range of multi-vendor networking equipment, including Cisco Routers, Cisco/Ruckus Switches, Cisco/Ruckus Controllers, Fortinet, and Cisco Firewalls.
• Proficient in Fortinet (1801F, 600E, 500D, and 30E) and Cisco FTD (1150) firewall administration, adeptly implementing security policies, firewall rules, VPN configurations, and high availability (HA) setups to fortify network defenses and ensure optimal security posture.
• Skilled in configuring Cisco and Ruckus switches, adeptly managing VLANs, implementing Spanning Tree Protocol (STP), setting up trunking, facilitating remote management, and deploying stacking solutions to optimize network performance and streamline management processes.
• Implemented high availability (HA) configurations on Fortigate firewalls to ensure uninterrupted network operation and robust failover capabilities. Utilized SD-WAN technology to establish WAN redundancy, enhancing network resilience and reliability by dynamically routing traffic across multiple WAN connections.
• Effectively managing ongoing Meraki SD-WAN deployments across multiple sites, ensuring seamless centralized management via the intuitive Meraki dashboard interface.
• Proficient in the configuration and implementation of redundant router protocols such as HSRP, ensuring high availability and seamless failover capabilities in network infrastructures.
• Successfully implemented E-Office (Government E-Filing system) connectivity across headquarters and remote site offices by configuring Cisco Meraki SD-WAN solutions.
• Extensive hands-on experience in configuring and managing a variety of routing protocols, including RIP, OSPF, and EIGRP, to optimize network performance and facilitate efficient data routing.
• Proficient in implementing switchport security measures to safeguard network integrity and prevent unauthorized access, ensuring a secure and reliable network environment.
• Executed and achieved COVID-19 compliance by transitioning employees to work from home using VPN connectivity.
• Responsible for configuration and administration of on-premises active directory for more than 400 users.
• Administering the Helpdesk to provide IT technical support (Windows & MAC) for day-to-day operations, software solutions, helping and managing internal users with network, software and hardware problems.
• IT technical support (both Windows & MAC) for day-to-day operations, including Implementation of the workstation's backup and recovery plan.
• Applications Support, Avaya-Soft VOIP phones, CRM (Siebel), Agent desktop & forwarding of escalations to Telenor Pakistan regarding the degrading of applications.
• Evaluate the Microsoft windows network, active directory, WAN devices, and software solutions.
• Support and maintain end-user requirements, including troubleshooting, account maintenance, and training.
• Train and supervise technical support personnel, serve as a Level-2 escalation point for all technical issues, and provide technical support for special projects.
• Oversee all computers, telecommunications, and systems of contact center setup support, and supervise a team of help desk and desktop services personnel.
• Detailed reporting on the performance of the network and notes any failure or troubleshooting, which occurs.
• Establish a standardized configuration management process for all PC images.
• Install new software releases, and system upgrades, evaluate and install patches and resolve software-related problems.
• Plan and perform appropriate procedures, documentation, inventory assessment, and other procedures related to IT.
• Maintain, monitor, and analyze system components and make recommendations regarding computer system security, monitor network, computer, and disk utilization.
• Responsible to meet internal targets of maintaining a 99% service level ensuring the maximum connectivity hours in minimum resolution time.