Loyalty Operations Executive
Mobily
Total years of experience :10 years, 11 Months
•Managing Invoicing, Reporting & analysis.
•Designing, developing and defining loyalty program objectives and key performance indicators based on market and customer analysis.
•Manage Partners eligibility criteria and enrollment & removal procedures and policies.
•Ensuring that proper documentation exists for all business processes, procedures and policies for customer loyalty management.
•Directing and managing the Loyalty Programs Management Section mandates, providing leadership and facilitating work processes to achieve high-performance standards.
•Contribute to the implementation plan and set strategies of Neqaty Loyalty and Rewards Program to improve the general turnover of Mobily, maximize current and future revenue, lower churn and ensure effective direct marketing activities which interact with internal & external base stimulation.
•Performed through all main loyalty program tasks such as Partnerships, Marketing Communication, Systems and Operations, Insights and Analytics.
•Negotiate medium size agreements with a portfolio of over 50 partners to identify business needs and accomplish overall program growth.
•Increase the Loyalty in Mobily Business Customer Base via introducing Loyalty programs and initiatives that serve in this regard.
•Analyzing different customer segments, understanding Mobily’s target segment buying patterns and developing appropriate customer loyalty strategies.
•Developed and enhanced the program benefits to increase engagement, including working with promotional partners to developing new opportunities.
•Develop, execute, and optimize communications to raise customer awareness and comprehension.
• Maintain files and records with effective filing systems
• Support other teams with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings etc.)
• Monitor office expenditures and handle all office contracts (rent, service etc.)
• Monitor office supplies inventory and place orders
• Dealing with hotels for corporate rate
• Major event booking coordinator ( BOD Meetings)
• Meeting rooms booking for departments.
• Contract management (event contracts. building contract. vendor agreement )
• Preparing payment request (air ticket. mobile landline. Car rental. Hotels )
• Storage room management (issuing / receiving) ex: stationery. Kitchen supply’s
Coordinate office management activities to aid executives
Research and compile confidential documents.
Take and record minutes of the meeting.
Screen incoming correspondence and ensure delivery to intended recipient.
Create and maintain a liaison between executives.
Compose letters and other correspondence.
Produce reports and charts.
Prepare meeting agendas and collect related material.
Review and proofread documents for executives’ signatures.
Oversee office budget and recommendations on office expenditure.
Took telephone calls and relayed messages.
Maintained diaries and arranged appointments.
Typing documents and managing filing activities.
Reviewed a variety of data for accuracy, completeness, and conformity to established standards and procedures.
Developed PowerPoint Presentations for executive meetings.
Worked with Corporate Counsel on a variety of issues.
Initiated marketing concepts and ideas by creating graphic designs that were utilized for public display.
Recorded the minutes of weekly board meetings and shared the minutes with officers and members on the Google Drive.
Divide tasks into assignments, delegate responsibilities to committee members and ensure that assignments are finished on time.
Organized and maintained filing system for inter-departmental use.
Planned meetings and assisted with "groundbreaking" ceremonies and other city events by managing vendor services and attendee lists.
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