Senior Associate, Retail Collection and Recovery Dept
United arab bank
Total years of experience :12 years, 9 Months
Tele-calling on a defined set of Buckets0/Bucket3 account. Meet daily productivity & financial targets as defined. Understand client / customer behavior basis account transactions, nature of business, repayment history & interpret those accurately & appropriately to recognize risk of recovery / repayment in future. To ensure that process/ controls are adhered as per the Banks guidelines and product portfolio management. i.e
Handling recovery of payments of delinquent customers having one to three payments pending.
Reviewing status of delinquent accounts and initiate collection action by contacting each account according to procedures documented in tge employee procedure manual.
Provided details documentation of all correspondence with customers on customer history database.
Contact collection manager on accounts that have disputes on pricing/terms/product.
Issued Credit/Debit request to collection manager in an effort keep accounts clean and off of a credit hold.
Assisted in the training of any new collector.
Performed any other duties required by the seniors to ensure realization of departmental and corporate goals.
Sending all reschedule requests to credit department for future action.
Achieve monthly set target.
Last year I worked in the Court
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