Business Architect
MICROSOFT MALAYSIA
Total years of experience :20 years, 6 Months
Microsoft SEA - (Business Architect - Microsoft® Optimized Desktop For APAC) - Current ( DEC 2011 )
Enterprise and Partner Group
Microsoft Email ID : v-
Microsoft Desktop Optimization Pack (providing Implementations and solution for Corporate Accounts).
Providing planning
Budgeting planning
Engaging Microsoft partners
Inventory Solutions
Microsoft’s Infrastructure Optimization Model
Core Infrastructure Optimization Model
Business Productivity Infrastructure Optimization Model
Application Platform Infrastructure Optimization Model
SharePoint 2010 / 2013
Office 2013 / O365
Windows 7/8
Microsoft Cloud Solutions
Microsoft Licensing Audit
Microsoft Virtualization Implementations and solution
Microsoft SharePoint Implementations and solution
Microsoft Office 365 Implementations and solution
Strategic Technical resource, who work directly with midsized customers to help them understand how Microsoft Solutions can positively impact their business.
Develop and maintain customer relationships with key IT decision-makers to demonstrate Microsoft´s commitment to help customers solve challenges
Leverage internal and partner resources where and when needed to do what’s right for the customer and for the organization.
Work effectively within a virtual team, taking strategic direction from account owners and considers input from team members.
Project: Cardinal Health & CareFusion (Pharmaceutical Industry)
Main Duties:
• Providing level 2 technical support for Corporate Users and VIP, VVIP.
• Troubleshoot windows errors, updates, system error, windows installations and all windows platforms software and applications.
• Specialists in windows XP, Vista, Windows 7 and Office applications.
• Remote into user’s computer and taking control.
• Password Reset Via-Active Directory.
• Support Lotus Notes and SameTime.
• Basic Support SAP Applications.
• Support VPN Connections and network support.
• Support Citrix Application and VMware.
• Strong communications with all level of people, driven to learn and apply new ideas.
• Alaris® Products Support
• Pyxis® Technologies Support
• PeopleSoft Support
• Support Client server and application.
• Handle High Severity cases.
• Troubleshooting with system errors.
• Monitor agent daily task.
• Monitor case notes and troubleshooting steps.
• Handel senior tech cases.
• Provide training and coaching for new hired agents.
• Handel calls monitoring and call quality coaching for agents.
• Case escalation points.
• RTA - Real Time Analysis.
DATACOM SOUTH EAST ASIA - Microsoft Gold Partners
MICROSOFT TECHNICAL SUPPORT TIER 2 (ANZ & EMEA)
Main Duties:
• Providing level 2 Microsoft technical support for all level users. Level 2 is the last resolutions for Microsoft.
• Troubleshoot windows errors, updates, system error, windows
• Installations and all windows platforms software and applications.
• Specialists in windows XP and Vista, Office applications and XBOX.
• Remote into user’s computer and taking control user systems.
• Checking on the monthly reports on usage of the facilities and finalize by confirmation email.
• Strong communications with all level of people that driven to learn and apply new ideas.
• Specialists in Antivirus.
• Remote into customer PC/ Desktop via Easy Assist or Remote Desktop.
*** After A Year Promoted To HP Account as SNR Tech, QA, Trainer & SME.
Hewlett-Packard Retail Publishing Solution - Senior Technician, Quality Assurance & SME ( ANZ & EMEA ).
DATACOM SOUTH EAST ASIA
Main Duties:
• SME - Subject Matter Expert
• Overtook & Lead HP RMS System for ANZ.
• Providing level 1, 2, 3 support for HP Retail Publishing Solution.
• Troubleshooting system errors.
• Monitor junior technician daily task.
• Analyzing case notes and provides troubleshooting steps.
• Handel senior technician cases.
• Provide training and coaching for new hires.
• Handel calls monitoring / Transaction Monitoring for agents (QA).
• Case escalation points.
• Real Time Analyst
• Remote in VPN Cisco - HP
• Provide Remote Resolutions.
• Provide Field and Onsite Support for Retail Publishing Solution.
• Ownership of DMAIC Projects and COPC initiatives
IT SPECIALIST NATIONAL HEALTH GROUP - NHG (SINGAPORE REGIONAL)
Main Duties:
• Communicate with Singapore helpdesk / customers via phone, email and escalations to resolve all enquiries of software applications.
• Handling systems outage.
• Troubleshooting on computer systems.
• Creating users accounts and reset their active directory (ADID)
• Troubleshooting on Lotus Notes and Office Outlook applications
• Supporting IBM Software and Hardware Tools
• Recognized as creative and practical problem solver.
• Personable, Articulate and professional in both appearance and manner.
• Experiences in balancing priorities for short-term and long range goals
BEUKHEN INTERNATIONAL (M) Sdn Bhd - (Aug 03 - March 06)
Suite 3.01, 3rd Floor, Straits Trading Building, No.2, Leboh Pasar Besar,
50050 Kuala Lumpur.
1) NETWORK SUPPORT ENGINEER (1 year 5 months)
2) JUNIOR ICT COORDINATOR (1 year)
3) HELPDESK SUPPORT (5 months)
4) VERIFICATIONS OFFICER (CREDIT CARDS & LOANS) (3 months)