Technical Manager
GAVS Technologies Pvt Ltd
Total years of experience :10 years, 10 Months
Managing Windows, Linux, VMware, Citrix, Hyper V & Nutanix infra for allocated customers.
• Handling day to day operations and managing infra L2 & L1 Team members.
• Monitoring the health of the Servers, SAN and backup devices using external application.
• Upgrade systems with new releases and models for infra servers & storage.
• Overseeing system performance and troubleshooting P1 & P2 issues.
• Administrate Physical & infrastructure, including storage, databases, malware protection software
and other processes.
• Implementing Personalized KVM(HiveIO) to Multiple customers
• Upgrade systems with new releases and models.
• Managing Hyperconverged Infrastructure.
• Managing Infra servers (AD, ADFS, AD Connect, DNS, DHCP), O365 & Azure active directory.
• Develop expertise to train staff on new technologies.
• Build an internal wiki with technical documentation, manual and IT policies.
• Perform HCI Proof of concept in customer location.
• Managing QNAP, NetApp Enterprise NAS storage.
• Handling project Management.
• Knowledge Transfer & build operation team for handling infrastructure.
• Maintain good service-based SLA & downtime.
Role: Associate Responsibilities:
• Managing Datacenter & part of Engineering Team.
• Managing Windows, Linux, VMware & Nutanix infrastructure.
• Managing DELL SAN, NetApp & HP Store Once.
• Datacenter Migration & L2 activities.
• Server Administration skills including configuration & Projects Implementation.
• Managing all servers & storage Hardware in Datacenter.
• Performing DR Drill and Mock using Sanovi Application.
• Installing Upgrades, Patches, Configuration, Performance tuning on Windows, VMware and
Linux, system software and hardware.
• Escalation of Hardware Alerts to onsite maintenance.
• Installation of OS, Tooling, Backup Software, system management components.
• Performing hardening of Windows & Linux, VM servers.
• Configuring and monitoring the health of the Servers, SAN, and backup devices Using DELL OME
& HPIRS application.
• Handling Incident Management, changes management and Service Desk Tickets management
(HPSM Service Desk).
• Backup administrator (HPDP backup).
• Review and provide recommendations to improve processes and procedures.
• Managing Upgrade for PRISM & Store once software Upgrade.
Managing Data centers environments across different geographic locations.
• Leading L2 Datacenter operation & Engineering Team.
• Installing, configuring, maintain application servers (Projects) & InfraServers (AD, DNS, DHCP, FTP).
• Projects implementation (Server mount, Installation, storage configuration).
• Managing VDI (VDI in a box) & VMWARE & HYPER V infrastructure.
• Handling Disaster Recovery Plan for applications & Replications (Doubletake)
• Managing IT server assets & OS patch management.
• Server hardware monitoring & Vendor management.
• Handling server related Priority tickets & change.
• Managing Enterprise Storage (DELL, IBM) & replications.
• Server Operating system hardening & verification.
• Performing DR Drill and Mock using Double Take application.
• Support all internal and external payment projects in NPCI.
• Installing configuring, upgrading HP data protector, Symantec backup exec 2012.
Managing Desktops & Laptops hardware’s issues for entire organization.
• Installing necessary software’s and utilities for the end user.
• Managing ticket system using service now portal.
• Resolving user end hardware & software issues.
• Interact with our clients to resolve their problems in a timely and accurate manner.
• Backup & restore management of the virtual machines.
• Keeping inventory of hardware and maintenance records & preventive maintenance.
• Backup of DNS and DHCP.
• Service Desk L1 support.