Human Resources Representative.
Bristol Myers-Squibb
Total years of experience :13 years, 11 Months
Provide workforce management, payroll, benefits, and
related HR process information and guidance, liaising with
workers, managers, and human resources partners.
Broad HR/Payroll/Benefits knowledge, as pertains to the
company, providing employees with relevant information,
policy explanation and navigation support
Issuing letters
Analyzing and processing of disbursements programs.
Processing of vendors' claims and case management,
coordinating requests
Processing payments using SAP and database
management tools.
Establishing partnerships between the vendors and
liaising with the local contacts.
Highly experienced in Back Office for technical, billing and anti-fraud operations
Advanced knowledge of CAP, ASD and LivePerson systems
Customer billing and product management
Remote technology assistance and troubleshooting
First point of contact for customer care in usability and
setup issues
03/01/2011-01/01/2013 Unit Manager
Ibersol
Praça Bom Sucesso 105 a 159 - 9º Andar, 4150-146 Porto (Portugal)
Unit manager, responsible for a unit's operational areas, namely: Control over the production from start to finish.
Team management and production control.
Production quality control.
Budget management.
Inspection overseer.
Business or sector Accommodation and food service activities
20/06/2009-20/12/2010 Quality Control Technician
Sonae MCH
Lugar do Espido, Via Norte Edifício 1.A, 4470-177 Maia (Portugal)
Quality control of food products.
Maturity check and Brix % control.
Sensory control.
Parasite and contaminant control.
Legal and sanitary requirements check.
Business or sector Wholesale and retail trade