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Gwyneth De La Cruz, Assistant Team Manager

Gwyneth De La Cruz

Assistant Team Manager·Ibex Global Philippines Solution

United Arab Emirates

Bachelor's degree, Nursing

Work experience

Total years of experience: 3 years, 7 months

Assistant Team Manager

June 2024 - August 2025

Ibex Global Philippines Solution

Manila, Philippines

June 2024 - August 2025

Handling emails
handling team
Company industry:
Call Centers & Customer Care Outsourcing

Subject Matter Expert

March 2024 - June 2024

Ibex Global Philippines Solution

Manila, Philippines

March 2024 - June 2024

Provide a strong support on the new hires
Teach them how to handle email and chats
Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Representative–Retail/Sales

April 2023 - March 2024

Ibex Global Solution Philippines

Manila, Philippines

April 2023 - March 2024

Email them their invoices
Communicate with them through chat as well
Company industry:
Call Centers & Customer Care Outsourcing

Cashier/Waiter

February 2022 - March 2023

Generational One Resources Jollibee Food Corp

Calamba, Philippines

February 2022 - March 2023

Serve customers with a smile
Provide a welcoming environment
Company industry:
Catering, Food Service, & Restaurant

Education

Calamba Doctors' College

June 2024

June 2024

Bachelor's degree, Nursing

Philippines

Trace College

July 2021

July 2021

High school or equivalent, Humanities and Social Sciences

Philippines

Skills

CALL CENTER EXPERIENCE
Intermediate
CALL CENTER EXPERIENCE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMAIL MANAGEMENT
Intermediate
EMAIL MANAGEMENT
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MICROSOFT ACCESS
Intermediate
MICROSOFT ACCESS
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT OUTLOOK
Intermediate
MICROSOFT OUTLOOK
Intermediate
NURSING
Intermediate
NURSING
Intermediate
SOCIAL SCIENCES
Intermediate
SOCIAL SCIENCES
Intermediate

Languages

English

Beginner

Filipino

Beginner