Senior Operation Assistant
Rak Insurance
Total years of experience :3 years, 1 Months
Provided exceptional service to both internal and external customers.
Maintained effective and productive relationships with clients and brokers.
Assisted underwriting staff with book management, administrative and reporting needs.
Compiled data and performed routine tasks to assist Underwriters.
Assisted Underwriters in connection with follow-up for additional information.
Direct risky issues outside designated authority level to Underwriter for approval.
Screen renewals and refer problem accounts to Underwriters.
Screen incoming telephone calls and reply to enquiries within pre-determined scope.
Compile reports and maintain files and logs.
Ensure assigned workload within quality and productivity.
Offer a high level of customer service while interacting with clients.
Coordinate with Underwriting areas to research and resolve to escalated Underwriting issues.
Extend technical underwriting support for team members.
Technically proficient in using the processing system and tools on the Internet.
Excellent written and verbal communication skills.
Strong computer skills specifically, Word, Excel, Powerpoint and Outlook.