QA/QC Manager
Indus Business systems Ltd(IBSL)
Total years of experience :22 years, 6 Months
As QA/Test Manager, I am heading Org-wide
QMS vertical management which include Test as well as QA/SEPG Team. I wore the hats of Agile coach and test architect also as per org need and insuring optimum quality with compliance management as given below -
As QA/SEPG/Process Manager -
* Derived the initiative to set-up e-2-e quality management system (QMS) for preventive mechanism then helping QA Team in analyzing monitor and audit report to identify deviation with scope for further optimization.
* Coaching, counseling and disciplining teams; communicating job expectations; Plans, promotes and organizes training activities related to methodologies as well as product quality reliability.
* Manage inspection and audits through QA team to ensure compliance and analyze non-compliances if any for corrective and preventive measure in future as per Dev-test planning and agreed upon process for releases.
* Defined different development methodologies as per different product maturity and stabilities for on-time
delivery of monthly/quarterly product releases with improved quality.
* Collect, record, analyzes & summarize statistical data/info with trends to identify baseline and establish proposed quality and reliability expectancy of finished product.
* Act as an internal evangelist for S/W quality and striving for world-class software quality.
As Agile Coach:
* Work with Product Owners & development/Test team responsible for agile adoption & execution. Help them
by training/coaching in Agile/Scrum management, cultural and development practices.
* Work continuously to improve and promote agile practices with associated documentation. For that, review the projects/releases to identify gaps and area of process improvement then define action that will result in measurable quality, predictability and efficiency improvements.
* Help the team in facilitating all Scrum ceremonies and running interventions to coach and guide
* Establish metrics and tools to achieve predictability with high quality of software in a fast paced, challenging and creative environment.
As Test Manager -
• Manage budgets and resources for the Test team, defines team roles/responsibilities and guide them in setting-up goals and objectives (G&O) as per financial priorities. Finally optimizes resources time to time.
• Identified and developed high performers, provides regular feedback and proactively manages poor performance. Conducts effective performance reviews of all team members.
• Following up for outstanding open test risks/issues then reporting to all stakeholders on progress/update.
• Persuasively champions change;
• Managing and compiling test metrics for stakeholders. Identify test approaches to optimize the delivery schedule.
• Arranging team meetings and Training workshops.
On Test Architect side:
• Keep abreast of industry best practices in software testing and as per that refine Org test strategies for different product team. Then helped the team in test planning & estimation process. Helped in Test cycle time reduction by 60% for projects/releases.
• Act as a guide in functional automation framework development using Selenium & BadBoy tool, and load/performance test suite update using JMeter and Security testing using Cenzic tool.
• Work with the Test team to define the test strategy,
• Determine which tests to perform when like - Functional, UI testing, performance, security, installation, Internationalization(I18N)/Globalization testing, compatibility, load/stress testing.
• Overall responsibility for benchmarking as per integration, system, acceptance and regression testing.
• Determine whether any special software, tools or environment are required to test the software. If yes, then whether it readymade available somewhere or need to be written explicitly.
• Help in effective test case writing. Next, helping in Identifying suitable test data to support the test cases, for example - for creating performance benchmark.
Act as product portfolio lead from Test side, for two product portfolio of MS - Product & Pricing Launch (P&PL) and Deliver & Store (D&S) in resource augmentation with MS vendor Org like- Accenture, Wipro, Satyam and TCS. The project budget varied in between $120k - $4.5 million and team size of 12 - 30+ testers/developers/business resources executing the Test functions. Big-bets projects/releases helped to add capability like- new Data center set-up, Azure Cloud based data storage & delivery, strengthening data delivery mechanism, Disaster-Recovery (DR) capability.
My responsibilities included end to end Test management/ownership of multiple project/release in parallel, Project-Dashboard-maintenance, Stakeholder/Vendor Management, offshoring, monitoring the deliveries/project status as per KPI/Metrics with team where team-mates mostly dispersed at vendor offshore locations/center. I
insured proper test scoping and coverage like -functional/non-functional, system internationalization(I18N) and localization(L10N) testing, Data integration, UAT, Post-Production Support, Managed schedule, budget constraints & technology dependencies; Test sign-off, Status Tracking & reporting.
Key Accomplishments:
* Provided technical leadership & guidance in Functional automation framework development using Visual Studio 2008/2010 - Coded UI, TFS, TCF, Visual Studio Unit Test Framework with a team of SDETs.
* In D&S product portfolio, achieved 100% Regression/ BVT & 35-40% functional script automation target using VSTF based TCF Automation framework within three months which reduces Test cycle time to half.
* In Release portfolio achieved 91% Regression & BVT script Automation using CodedUI based Test Auto-
mation Framework which reduces Test cycle time one third in parallel with project deliverables.
* Devise new Test strategy which helped to reduce defect leakage to less than 3% in the 3 years and reduced Test cycle time along with overall release time from 3 weeks to 1 week.
* As part of Microsoft EBC Program conducted Knowledge sharing session for enterprise customer on Cloud Application Testing, Storage strategies on cloud & Testing Windows Azure.
* As part of Agile delivery model for Monthly PPD and DCR achieved quick successes like - 70% reduction in file transfer/copy rate & CPE increased from 70 (FY09) to 130(FY12), NSAT-184.
* Automated Tenant onboarding tool developed by Test team reduces onboarding time from 2 weeks to 1 Day.
* D&S Server downtime reduced from 4 hours to less than 5 minutes by automated deployment.
* Developed new resources Training plan and participated in defining/refining the test process.
* Delivered projects using the following methodologies: Waterfall, Agile, Scrum, TSP and SFE model.
Key Achievements in Microsoft
* Get awarded “Most Valuable Player” as recognition for superior skills of problem analysis with exceptional
ability to adhere to project standards and procedures.
* Got IT PRO award, IT STAR award and monthly Kudos recognition award multiple times.
* Received DeliverIT award for 3 project for improving the release quality & cost saving.
* My name was included in Microsoft wall of fame twice.