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Gyem  Lham, Guest Experience Leader

Gyem Lham

Guest Experience Leader·Al Maousherji Catering (McDonald’s)

Kuwait

Diploma, Tourism Management

Work experience

Total years of experience: 6 years, 6 months

Guest Experience Leader

December 2022 - Present

Al Maousherji Catering (McDonald’s)

As Salimiyah, Kuwait Hybrid

December 2022 - Present

Leads exceptional guest experiences by ensuring service quality,
resolving concerns, coaching team members, maintaining standards,
and creating a welcoming, efficient environment that drives customer
satisfaction and brand loyalty.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Reservation

April 2020 - November 2022

Raven Tours and Trek agent

Thimphu, Bhutan Hybrid

April 2020 - November 2022

Reservation and ticketing

Company industry:
Administration Support Services
Job role:
Customer Service and Call Center

Receptionist

January 2020 - March 2021

Aman Kora Resort

Thimphu, Bhutan Hybrid

January 2020 - March 2021

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Royal Institute for tourism and management

July 2025

July 2025

Diploma, Tourism Management

Bhutan

Skills

Receptionist

Intermediate

Languages

English

Expert

Arabic

Intermediate

Hindi

Intermediate