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Gynette Wavinya, Front Office Agent

Gynette Wavinya

Front Office Agent·MASHPARK HOTEL

Kenya

Diploma, German Languages And Literature

Work experience

Total years of experience: 3 years, 11 months

Front Office Agent

June 2023 - October 2025

MASHPARK HOTEL

Nairobi, Kenya

June 2023 - October 2025

• Promoted and upsold hotel services, packages, and nearby
amenities to enhance guest experience and increase revenue.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Guest Relations Agent

January 2023 - May 2023

HOTEL BOULEVARD

Nairobi, Kenya

January 2023 - May 2023

• Provided accurate and timely information before arrival and
throughout the stay, enhancing guest comfort and satisfaction.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Guest Service Agent

December 2021 - December 2022

TWO RIVERS MALL

Nairobi, Kenya

December 2021 - December 2022

• Assisted in managing mall events, activations, and promotions by
guiding visitors and sharing relevant information.
Company industry:
Private Security Services
Job role:
Customer Service and Call Center

Education

Rheinland Privatschule

August 2025

August 2025

Diploma, German Languages And Literature

Germany

Strathmore University

December 2023

December 2023

Bachelor's degree, MANAGEMENT

Kenya

Nembu Girls High School

December 2021

December 2021

High school or equivalent, N/A

Kenya

Skills

BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
HOUSEKEEPING
Intermediate
HOUSEKEEPING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OFFICE PROCEDURES
Intermediate
OFFICE PROCEDURES
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
QUICK LEARNING
Intermediate
QUICK LEARNING
Intermediate
SECONDARY EDUCATION
Intermediate
SECONDARY EDUCATION
Intermediate
Administration
Expert
Administration
Expert
Receptionist
Expert
Receptionist
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Front Office
Expert
Front Office
Expert
Secretarial
Expert
Secretarial
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Data Entry
Expert
Data Entry
Expert

Languages

English
Beginner
Swahili
Beginner
German
Beginner

Training and Certifications

Certifications
German Language Certificate
Rheinland Privatschule
Aug 2025
Show credentials
Rheinland Privatschule

Hobbies

  • collaboration in hotel operations
  • Teamwork
  • Meeting and interacting with diverse guests
  • customer satisfaction
  • Building strong guest relationships and
  • front office guest service
  • Hospitality excellence