Director of Client Services
M Technology Solutions
Total des années d'expérience :17 years, 0 Mois
Drive business process change initiatives with holistic system thinking -the ‘big picture perspective’
Lead teams to research and develop solutions
Lead project teams on projects
Guide management and employees through business process improvements in diverse areas such as technology improvements
Identify software/system needs
Perform project health checks
Manage clients’ activities and relationships
Negotiate contracts and prepare proposals
Implement, manage and support an IVR solution that ties into pharmaceutical software DB to automate the process of refilling prescriptions
Direct and oversee outsourced employees
Participate in application analysis and design sessions with the application team
Provide input to help analyze, design, develop, implement, modify, plan, estimate, test and evaluate systems
Direct team by setting priorities, coordinating and reporting group activities and performance
Prepare and maintain project plans and associated documentation; prepare status reports and other management metrics as needed
Provide superior managerial capabilities including extensive training, coaching and support so team members have the proper skills and knowledge to excel in their role
Design, implement, monitor, and improve the performance of Citrix PS and Xennapp servers on multiple farms
Perform system administrator functions including installation of Hyper-V and VM’s, networking, enterprise backups and application support
Lead our research and development team into packaging a cloud based unified communication solution that will help our existing and new clients upgrade to the latest technology without the high investment in hardware and licensing
Managed the implementation of an electronic medical record (iMedicWare) for one of our sizable clients
Managed the implementation of an operational reporting framework (ConnectWise) that will provide regular metrics and statistics about our business and IT environment, analyzing trends in security events, activities, to better understand risks, insufficiencies in our solutions
Contributed to the implementation of Microsoft Dynamics GP by allocating resources and building the infrastructure that the application will reside on
Managed over two hundred client networks with equipment ranging from Netopia to cisco, sonicwall and numerous other routers and switches
Provided helpdesk support
Managed change and support for Windows XP
Responded to clients via phone or remote console
Managed Windows server environment
Installed, maintained, and repaired hardware/software, peripherals and networks
Cleveland State dean’s list: fall 2004, spring 2005, fall 2005, spring 2008 Cleveland State intermural soccer champion: spring 2006, fall 2007 GPA 3.6