CRM
NASTR General Trading
Total des années d'expérience :6 years, 5 Mois
Personal Customer relation manager and sales Advisor
Customer service managers ensure that the needs of customers are being satisfied.
Their aim is to provide excellent customer service and to promote this idea
Throughout the organization they work for.
customer service
Client Meet & greet
Direct clients to their required destinations within the various bank departments
Assist clients with executing ATM machine transactions
Conflict solving within the branch reception
Ensure a smooth flow for clients at the Teller’s section.
cabin crew . team leader :
Attend preflight briefings concerning weather, altitudes, routes, emergency
procedures, crew coordination, lengths of flights, food and beverage services offered,
and numbers of passengers.
Check to ensure that food, beverages, blankets, reading material, emergency
equipment, and other supplies are aboard and are in adequate supply.
Manger store & selles
Confer with customers by telephone or in person to provide information about
products or services, take or enter orders, cancel accounts, or obtain details of
complaints.
Refer unresolved customer grievances to designated departments for further
investigation.
Solicit sales of new or additional services or products Order tests that could determine
the causes of product malfunctions.
Accountant & credit card supervisor :
Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
➢ Diploma in Flight Service In-Flight Service Institute (ISI)
➢ Baccalaureate in Accountancy Commerce University ( 2000 - 2001)