Procurement Coordinator
Q-Tec Facilities ManagementW.L.L
Total des années d'expérience :5 years, 2 Mois
Supplier selection, evaluation, and ensure continuity.
During the procurement process of materials and services, to take quotations from minimum three (3) different suppliers and make comparisons.
Ensure that all Procurement will go to proper channels / negotiations before finalizing the Purchase Order.
Check whether the orders were issued in accordance with the contract. If the order prices are not within the contract, to make new unit price control based on the analysis of the materials.
Assisting in drafting purchase order agreements with the vendors
Check the compliance of the companys order processes.
1.Assist in the creation and processing of purchase orders, adhering to established protocols to ensure data accuracy, completeness, and timely fulfillment.
2.Proactively manage supplier communication, including RFQ, negotiating competitive pricing, and confirming delivery schedules in accordance with business requirements.
3.Maintain accurate inventory levels through meticulous monitoring, participate in physical inventory counts, and ensure comprehensive documentation of all stock movements for optimal inventory control.
4.Maintain a comprehensive and organized system for procurement record-keeping, ensuring accurate filing and readily accessible documentation of purchase orders, contracts, and invoices.
5.Uphold adherence to established procurement policies and procedures, contributing to a robust compliance environment. Participate in supplier evaluations and quality inspections to ensure adherence to quality standards and risk mitigation.
6.Assist in analyzing procurement data to identify trends, cost-saving opportunities, and areas for improvement.
7.Generate insightful reports on key procurement activities, including comprehensive spending analysis, supplier performance evaluation, and inventory level monitoring, to inform strategic decision-making.
8.Provide administrative support to the procurement team, including scheduling meetings, preparing agendas, and organizing documents.
1.Team Management: Lead and supervise a team of customer service representatives to ensure efficient call center operations and high-quality customer service delivery.
2.Performance Monitoring: Monitor and analyze call center metrics, including call volume, average handling time, first-call resolution rates, and customer satisfaction scores, to identify trends and areas for improvement.
3.Training and Development: Identify training needs and develop training programs to improve the skills and performance of customer service representatives.
4.Quality Assurance: Ensure that customer service representatives adhere to company policies and procedures, maintain professionalism, and provide accurate and helpful information to customers.
5.Problem Resolution: Handle escalated customer complaints and work to resolve issues that cannot be resolved at the customer service representative level.
6.Process Improvement: Identify inefficiencies in call center processes and implement improvements to increase efficiency and effectiveness.
7.Technology Management: Oversee the use of call center technology, such as phone systems, customer relationship management (CRM) software, and call recording software.
8.Reporting and Analysis: Generate reports on call center performance and analyze data to identify trends, areas for improvement, and opportunities to enhance customer satisfaction.
9.Customer Relationship Management: Build and maintain positive relationships with customers, ensuring their needs are met and they have a positive experience with the call center.