Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Habeeb Alao, SPA Care Navigator

Habeeb Alao

SPA Care Navigator·London Central & West Urgent Care Collaborative

United Kingdom

Master's degree, Social Entrepreneurship

Work experience

Total years of experience: 12 years, 9 months

SPA Care Navigator

January 2018 - Present

London Central & West Urgent Care Collaborative

London, United Kingdom

January 2018 - Present

• Consistently providing a professional level of customer service via telephone to patients who access the different services offered; e.g Dental, Pharmacy, Enfield SPA, & HCP
• Undertake assessment of patients on new or worsening health issues using computer aided prioritisation protocol through the use of a recognised decision support software system (Adastra ACPP, System One ).
• Using critical thinking skills and multi tasking skills to identify and take appropriate immediate actions to address any risks to patients or the service.
Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Assistant Project Manager

August 2016 - May 2017

FOOD CLICK.CO SDN. BHD.

Malaysia

August 2016 - May 2017

• Managing consistent high standards of customer service,
• Responsible to implementing customer acquisition & customer retention strategies.
• Accountable for the filtering and managing of all stakeholder feedback.
• Training of employees to become experienced inbound calls handler & with excellent telephone manners
Company industry:
Food & Beverage Production
Job role:
Human Resources and Recruitment

Intern

May 2016 - May 2017

Seiko Gourmet INT. SDN. BHD.

Malaysia

May 2016 - May 2017

Managing consistent high standards of customer service,

Responsible to implementing customer acquisition & customer retention strategies.

Accountable for the filtering and managing of all stakeholder feedback.
Company industry:
Food & Beverage Production
Job role:
Support Services

Resolutions Supervisor

November 2015 - February 2016

TSYS Managed Services

United Kingdom

November 2015 - February 2016

• Handling incoming service and support calls ensuring that ID and verification processes are adhered to • Processing Visa card payments • Providing assistance with balance requests, password set up and all general customer requests for information concerning the product • Ensuring that key performance Indications are achieved in order to meet service level agreements • Dealing with all complaints in accordance with the internal complaints procedure, while logging any resolved complaints or escalating any unresolved complaints • Using agreed company methodology and processes to ensure full internal and client audit trail is maintained and escalating any potential problems and feedback from customers to the relevant management team •
Company industry:
Financial Services
Job role:
Customer Service and Call Center

Sales & Marketing Representative

January 2015 - July 2015

Mi-Andons Ltd

London, United Kingdom

January 2015 - July 2015

Identifying prospective clients through Initialising a smooth first point of contact between Mi-Andons Ltd and it clients • Ensuring that the pre-budgeted requirements of current clients are met without failure • Identifying long-term and short-term ventures that might be of benefit to Mi-Andons Ltd • Database Maintenance •
Company industry:
Food & Beverage Production
Job role:
Sales

Client Services Advisor

November 2013 - December 2014

Nuffield Health: Bloomsbury Fitness and Wellbeing Centre

London, United Kingdom

November 2013 - December 2014

Nuffield Health is the UK’s leading healthcare and social enterprise charity operating a chain of private hospitals, health clinics, fitness and wellbeing centres and diagnostic units. http://www.nuffieldhealth.com/gyms/bloomsbury

Responsibilities
• Deliver consistent outstanding service to all stakeholders of the organization.
• Collaborate with line managers assuring execution of day-to-day operations and services in a most professional manner adhering to company policies.
• Manage customer relations including welcoming members, scheduling appointments, monitoring member access, guiding tours, managing inbound calls and addressing customer concerns, complaints and queries.
• Coordinate administrative activities like cash handling, debt collection, stock management, supervising company merchandise and printing/photocopying of required documents.
• Develop and maintain strong professional relations with Clients.
• Collect and analyze data to monitor the level of service being provided.
• Involved in developing a client services policy.
Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Sales Assistant

August 2013 - October 2013

Sports Direct International Plc

London, United Kingdom

August 2013 - October 2013

SportsDirect is UK’s leading sports retailer. http://www.sportsdirect.com

Highlights
• Achieved predefined daily and weekly sales targets for specified product lines contributing substantially to company profits and success.

Responsibilities
• Provided day-to-day service to customers ensuring resolution of queries & complaints and fulfillment of requirements.
• Planned and managed stock intakes ensuring availability of merchandise and maintenance of optimal stock levels.
• Assisted customers in buying decisions and gave pertinent information on products and prices.
• Participated in sales promotion campaigns like special offers.
• Kept the outlet presentable and clean; updated and stocked the shelves with new available items.
Company industry:
Retail & Wholesale
Job role:
Sales

Sales Assistant

July 2010 - May 2011

Newcastle United Football Club – Club Shop

United Kingdom

July 2010 - May 2011

The Club Shop sells a range of NUFC merchandise facilitating fans in supporting the club.

Responsibilities
• Participated in day-to-day operations and services ensuring compliance with company policies.
• Dealt with professionally with customer/member queries and complaints both for walk-ins and over telephone.
• Managed cash handling and controlled stock levels of merchandise.
• Coordinated with line managers ensuring smooth store operations meeting club requirements.
Company industry:
Retail & Wholesale
Job role:
Sales

Education

Hult International Business School

August 2012

August 2012

Master's degree, Social Entrepreneurship

United Kingdom

Master of Social Entrepreneurship Modules: Social Innovation, Financing Social Enterprise, Global Crisis, Lifetime Career Management, Development Economics, Strategy, Project Management, Consulting Services, International Negotiations, Leadership in Change Management Professional Development Volunteer Work • Consulting for Development – a student-entrepreneur led organization providing quality consulting services to social organizations and social entrepreneurs, Apr 2012-Jun 2012 • Hult International Business School – Coached the men’s football team, 3 days a week, 2-hour sessions, Jan 2013-Apr 2013 • Proofread dissertations of fellow Master’s program students and other friends. • Prince’s Trust UK – Gained invaluable experience by attending life-skills and motivational seminar sessions. • Summer Camp Facilitator – Supervised and motivated young people for participating in cultural awareness activities. Participated in preparing and serving food to the participants. Assisted with the preparation of a showcase displaying learning outcomes of children for friends, family and sponsors.

Newcastle University

June 2011

June 2011

Bachelor's degree, Marketing

United Kingdom

2:2 honours
View attachment

Bellerbys College

June 2008

June 2008

Diploma, Business Studies

United Kingdom

GPA (percentage): 64%

GPA (percentage): 64%

Foundation Course in Business Studies – a 1-year intensive program preparing students for the degree subject of their choice.

Skills

Relationship Building
Expert
Relationship Building
Expert
Social Responsibility
Expert
Social Responsibility
Expert
Team Motivator
Expert
Team Motivator
Expert
Customer Relations
Expert
Customer Relations
Expert
Business Development
Expert
Business Development
Expert
Cash Handling, Debt Management, Stock Management
Expert
Cash Handling, Debt Management, Stock Management
Expert
Prezi Presentation, Samba Software, Apple Software
Expert
Prezi Presentation, Samba Software, Apple Software
Expert
Policy and Procedure Implementation, Compliance
Expert
Policy and Procedure Implementation, Compliance
Expert
Sales Planning, Sales Operations, Sales Management
Expert
Sales Planning, Sales Operations, Sales Management
Expert
Customer Relations, Customer Service, Customer Satisfaction
Expert
Customer Relations, Customer Service, Customer Satisfaction
Expert
Problem Solving, Presentation, Communication Skills
Expert
Problem Solving, Presentation, Communication Skills
Expert
Office Administration, Office Facilities / Equipment Management
Expert
Office Administration, Office Facilities / Equipment Management
Expert
MS Office – Word, Excel, PowerPoint
Expert
MS Office – Word, Excel, PowerPoint
Expert
Relationship Building
Expert
Relationship Building
Expert
Social Responsibility
Expert
Social Responsibility
Expert
Team Motivator
Expert
Team Motivator
Expert
Customer Relations
Expert
Customer Relations
Expert
Business Development
Expert
Business Development
Expert

Languages

Arabic

Beginner

English

Expert

Spanish

Intermediate

French

Beginner

Hobbies and interests

Reading, Fitness training, Learning languages, Cinema, Praying, Searching for knowledge.