Senior IT Project Manager & Product Manager
Canadian National Railway
Total des années d'expérience :9 years, 4 Mois
Managed 4 multimillion-dollar projects(average of $10m annually per project) concurrently, adhering to strict scope, quality, and deadline requirements
- Successfully deployed multiple railway and trucking data API endpoints to Apigee Edge that met 100% of business requirements and increased API traffic by 100% in 1 year
- Coordinate and motivate a team of 35 diverse agile project team members across continents towards shared project objectives
- Successfully deployed multiple railway and trucking data API endpoints to Apigee Edge that met 100% of business requirements and increased API traffic by 100% in 1 year
- Worked closely with the Eastern and Western Canada Port Authorities to assess port data requirements, validated business impact with business stakeholders and successfully deployed endpoints that enhanced operational capacity planning in ports by 38% in the first 2 years
- Gathered business and technical requirements regarding the misuse of trucking chassis by customers and deployed a solution across 10 terminal locations to capture misuse incidents, leading to a cost savings of over $1m annually
- Lead my project teams in quarterly program increment planning sessions within the Agile Release Train (ART) to align to a shared vision, discuss features, discuss risk mitigation strategies and identify cross-team dependencies
- Support the scrum team in identifying and removing impediments and regularly achieve an average completion rate of 100% per sprint on committed backlog items
Leading multiple cross-functional teams of over 25 members including scrum masters, Business Analysts, Engineers, UI/UX designers and Solution Architects
- Ensured 100% Accessibility for Ontarians with Disabilities Act (AODA) compliance across our mobile and web solutions
- Led the implementation of systems ranging from single stand-alone applications to large, complex systems with extensive integrations requiring comprehensive organizational change management
- Developed project plans, as well as communication plans that align scope, time, and capacity across resources
- Drafted and presented timely project status reports to the project team, business stakeholders, senior management and board members
- Facilitated key Agile/Scrum ceremonies and release planning while managing project metrics such as burned down charts
- Responsible for creating and maintaining comprehensive project artifacts, plans and status reports and acting as the point of contact to other project teams
- Collaborated with product manager and service managers to improved application health metrics (latency, uptime, HTTP errors) by an average of 30% in one quarter
- Consistently demonstrated strong communication and people management skills by successfully managing conflicting stakeholder needs could impact project delivery KPIs
Developed the product roadmap and launch strategy for a leading investment & lifestyle management product launched in 2020 called M36
- Launched the M36 product with deposit potential of $10m annually and increased the banks NPS Score by 10 points in the year of launch
- Played a leadership role in the Scrum team to ensure that capabilities are in-scope, on-time and of high quality
- Performed A/B tests using mockups across select customer groups which increased NPS by 52% and monthly active user by 15%
- Analyzed retail customer data to create new personas based on demography, channel usage, and transaction volumes and distilled net new income streams worth over $3m
- Led the 5-year strategy definition exercise for the bank in collaboration with the CEO, executives from retail banking, commercial banking, wealth management, diaspora banking, treasury as well as other management stakeholders
Successfully led multiple projects averaging $2m each across all project life cycle phases including initiation, planning, definition, execution and closeout
- Lead project consultant on the definition of the 4-year (2015-2019)strategic roadmap for government and closely with the President of Nigeria, Prime Minister of Ethiopia, 46 Federal and State ministers and KPMG senior Partners that boosted the investors' confidence in the regime by over 65% in the polls
- Led the development of a regulatory compliant $200mn business plan and financial model including rationale and justification for receiving a payment service bank license which involved working across continents to benchmark leading practices and distill transferable knowledge for the local terrain.
- Conducted a market research for the largest generic drug manufacturer (healthcare) in the world and market sized their opportunity in their country of interest following engagements with key stakeholders such as distributors, wholesale and retail buyers of over 30 of their products SKUs
- Developed key assumptions, targets and initiatives of a bridge bank’s cost optimization agenda that aided them in attracting multimillion-dollar acquisition offers and retaining their banking license.
- Worked closely with the steering committees in vendor management from RFP publications to vendor assessment and vendor milestone delivery management
- Gathered high level business & technical requirements from key stakeholders and worked closely with the scrum team to achieve 100% on time and on budget project outcomes
- Identified, managed and escalated risks and issues through proper channels to key stakeholders, resulting in 25% cost avoidance on a software enhancement project
- Tracked and monitored project logs to capture ongoing action items, decisions, issues, and risks while identifying mitigation strategies to avoid unexpected impacts or impediments
- Facilitated knowledge sharing/lessons learned sessions with the scrum team and maintained an up-to-date action register on confluence
- Led the implementation of chatbots that reduced customer service calls by 30% in a year
- Delivered an RPA product for a bank which reduced cost to serve by 15% year over year
- Defined, monitored and improved overall usage metrics (registration rate, login rate etc.) by 47%
- Collaborated with architects, software engineers and SMEs within the technology ecosystem to redesign workflows and improved operational effectiveness by 20%
- Handle project constraints and assumptions as well as maintain projects key performance indicators (KPIs) throughout the project's lifecycle