Habib Karbalai

I specialize in partner relationship management, program execution, improving operational efficiency, and developing training programs. I serve as the voice of the customer and advocate for internal clients. I have managed and grown a portfolio of seven strategic top-tier accounts in the EMEA region, resulting in a 15% increase in revenue YoY.

• Collaborate with partners to understand their business needs, operational challenges, and growth opportunities. Developed and executed process improvement sessions to engage with partners regularly, resulting in a 30% decrease in customer service cases & escalations.
• Oversee the end-to-end execution of partner programs, ensuring timely and accurate implementation. Monitor program performance and provide regular updates to partners and internal stakeholders.
• Identify process inefficiencies and develop strategies to enhance partner operations, streamline workflows, and improve overall efficiency.
• Measure KPIs to improve operational performance, increase partner satisfaction by 30%, and maintain service level agreements.
• Attending weekly forecast meetings to identify top deals worth $500K or more, and taking proactive measures to ensure smooth business operations.
• Aligned solutions to partners challenges, assisting renewals team with contract renewals, upselling, and boosting revenue by 20%.
• Foster collaboration between internal departments such as sales, marketing, IT, tech, and finance to ensure a unified approach to partner engagement.
• Conducted quarterly business and operational reviews, provided product education, change management trainings, and led onboarding and training of 20+ new partners.

Responsible for creating and executing procurement and fulfillment plans, finding ways to reduce costs, assessing vendors, bargaining for contracts, and supervising the entire procurement and fulfillment process from beginning to end. I worked closely with different teams, such as logistics, warehouse operations, customer service, and sales, to improve operations and elevate the overall customer experience.

• Initiating continuous improvement practices enhancing supply chain and company performance.
• Implemented strategic procurement initiatives resulting in a 20% improvement in inventory turnover rate, reducing carrying costs, and optimizing working capital.
• Led cross-functional teams to redesign the order fulfillment process, resulting in a 25% reduction in order processing time and an on- time delivery performance of over 95%.
• Implemented a supplier performance scorecard system and regularly assessed suppliers, resulting in a 25% reduction in lead times.
• Implemented Just-in-Time (JIT) inventory management, resulting in a 15% reduction in excess inventory and holding costs.
• Lead, mentor, and develop the operations team to foster a culture of collaboration and achieving results.
• Ensuring compliance with safety, regulatory, and company policies in all fulfillment operations.

With over 3 years of experience, specializing in operational model enhancement, logistics re-engineering, SOP definition, and inventory control. Proficient in cross-departmental coordination for overall e-commerce operations, website quality assurance, social media management, and data-driven campaign planning.

• Optimized e-commerce operations, and streamlined warehouse SOPs and logistics processes, enhancing order fulfillment efficiency.
• Implemented and managed KPIs, and quality control measures for order fulfillment, achieving seamless execution across sales, IT, logistics, and customer service.
• Increased online business by 75% in the first quarter after the launch. Making the online store one of the top 3 performers among all company stores.
• Managed daily distribution operations, by coordinating delivery schedules, and ensured first-class customer satisfaction.
• Managed Facebook page, engaged with users, and executed promotions, leveraging insights from Google Analytics and Facebook for targeted campaigns.
• Drove customer satisfaction and operational efficiency by identifying and rectifying process gaps, optimizing website content, and improving service delivery.

Manage the Inbound department and maintain records of all incoming stock, stacking according to various categories and coordinating returns to suppliers.

• Conduct weekly checks on existing records, make necessary corrections, and revise data to ensure efficient database management
• Provided feedback about trends for existing brands and formulated weekly reports.
• Managed the inventory of the receiving department. Keeping records of all incoming stock.
• Increase daily SKU generation by 300% in 3 months.
• Increased the daily in-bounding rate from 400 units to 1200 units.• Promoted to assistant team lead SKU generation.