Client Relations Specialist
Content Khana
Total years of experience :7 years, 10 Months
•Conduct marketing plans, techincal and finanicial proposals for
international companies and NGOS like UN and EU.
• Attend and represent the company in international exhibitions and B2B
meetings.
• Oganize press conferences and roundtables
• Understand client needs and customize existing business programs to
meet their needs.
• Provide client support and handle client communications effectively.
• Manage and close client businesses to achieve profitability.
• Maintain existing clients and generate new clients to achieve revenue
goals.
• Address client concerns promptly and professionally.
• Inform clients about company products, services and promotions.
• Discuss business contracts and cost with clients.
• Ensure that client requests are handled timely and accurately.
• Develop new strategies to improve client satisfaction.
Present, promote and sell products/services using solid arguments to
existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers
to meet their needs
• Establish, develop and maintain positive business and customer
relationships
• Expedite the resolution of customer problems and complaints to
maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Collaborate with colleagues in many different sectors
• Coordinate sales effort with team members and other departments
• Identify the client’s requirements and expectations for each event.
• Liaise with vendors, exhibitors, and stakeholders during the event
planning process to ensure everything is in order.
• Manage all event set-up, tear down and follow-up processes.
• Maintain event budgets.
• Book venues, entertainers, photographers, and schedule speakers.
• Conduct final inspections on the day of the event to ensure everything
adheres to the client’s standards.
• Assess an event’s overall success and submit findings.
Maintaining a positive, empathetic and professional attitude toward
customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and
complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer
support.
I have participated in a graduation project as a former writer. It's an online food magazine called Epicure.
/2020