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habiba mohamed, Technical Support Agent Teleperformance

habiba mohamed

Technical Support Agent Teleperformance·(Apple Care - French Account)

Egypt

Bachelor's degree, Mass Communication And Humanities

Work experience

Total years of experience: 6 years, 6 months

Technical Support Agent Teleperformance

January 2024 - Present

(Apple Care - French Account)

Cairo, Egypt

January 2024 - Present

• Provided exceptional technical support to French-speaking customers, ensuring clear communication and understanding.
• Resolved customer issues promptly, enhancing overall satisfaction and loyalty.
• Developed strong problem-solving skills, enabling quick identification of technical challenges.
• Collaborated with cross-functional teams to improve service delivery and streamline processes.
• Leveraged attention to detail and analytical skills to troubleshoot complex technical problems.
• Gained valuable experience in conveying information clearly, a crucial skill for effective journalism.
• Cultivated a customer-centric approach that aligns with the storytelling aspect of broadcasting.

Company industry:
Call Centers & Customer Care Outsourcing

Technical Support Agent Teleperformance

January 2024 - Present

(Apple Care

Cairo, Egypt

January 2024 - Present

• Provided exceptional technical support to French-speaking customers, ensuring swift resolution of issues and enhancing customer satisfaction.

• Developed strong communication skills while interacting with diverse clientele, crucial for effective storytelling in journalism.

• Gained experience in promotional campaigns as a model for **Madinet Masr**, collaborating with well-known personalities like Tamer Hosny, showcasing adaptability and creativity.

• Collaborated with **Tasaheel Agency** on various marketing initiatives, honing skills in audience engagement and content creation.

• Leveraged technical knowledge and customer insights to inform narrative development, aiming to transition into impactful broadcast journalism.

Company industry:
Call Centers & Customer Care Outsourcing

News Anchor

January 2023 - January 2024

AAST.

Cairo, Egypt

January 2023 - January 2024

Company industry:
Primary, Prep, & Secondary School

News Anchor

January 2021 - January 2024

aast

Cairo, Egypt

January 2021 - January 2024

Company industry:
Broadcast Media Production

Broadcasting Professional

January 2021 - January 2023

Radio Filsekka

Cairo, Egypt

January 2021 - January 2023

• Captivated diverse audiences as a news anchor, delivering timely and relevant news segments.

• Developed compelling storylines that enhanced viewer engagement and retention.

• Collaborated with reporters and producers to ensure accurate and balanced coverage of current events.

• Utilized strong communication skills to present news in a clear and concise manner, fostering trust with viewers.

• Adapted to breaking news situations, demonstrating quick thinking and professionalism under pressure.

• Leveraged social media platforms to extend reach and engage with the audience beyond traditional broadcasting.

• Committed to journalistic integrity and ethical reporting, ensuring high-quality news delivery.

Company industry:
Broadcast Media Production

Marketing Specialist

January 2022 - November 2022

Arbian Company

Cairo, Egypt

January 2022 - November 2022

• Crafted compelling narratives and content to enhance audience engagement and brand storytelling.

• Utilized data-driven insights to tailor marketing campaigns, resulting in increased audience reach and interaction.

• Collaborated with cross-functional teams to produce multimedia content that resonates with target demographics.

• Leveraged social media platforms to amplify brand messaging and foster community connections.

• Analyzed market trends and audience feedback to refine communication strategies and improve brand perception.

• Engaged with diverse audiences through various channels, enhancing brand loyalty and visibility in competitive landscapes.

Company industry:
Construction & Building

Customer Service Representative

January 2019 - January 2020

The Weekly Magazine

Doha, Qatar

January 2019 - January 2020

• Leveraged strong communication skills to build rapport with clients, fostering trust and loyalty.

• Demonstrated active listening and problem-solving abilities to address client inquiries effectively.

• Collaborated with cross-functional teams to ensure seamless service delivery and client satisfaction.

• Utilized feedback to continuously improve service quality, resulting in enhanced client experiences.

• Developed engaging narratives from client interactions, honing storytelling skills relevant to broadcast journalism.

• Adapted to dynamic environments, showcasing resilience and the ability to thrive under pressure.

• Cultivated a keen understanding of audience needs, essential for delivering compelling news stories.

Company industry:
Journalism

Customer Service Representative

January 2019 - January 2019

The Weekly Magazine

Doha, Qatar

January 2019 - January 2019

• Cultivated strong client relationships through effective communication and active listening, ensuring a deep understanding of their needs.

• Delivered timely and accurate information, enhancing client satisfaction and loyalty.

• Utilized storytelling techniques to convey complex information in a relatable manner, fostering engagement.

• Collaborated with diverse teams to resolve issues and improve service delivery, showcasing adaptability and teamwork.

• Developed a keen sense of audience awareness, tailoring interactions to meet varying client expectations.

• Demonstrated resilience and problem-solving skills in high-pressure situations, reflecting a commitment to excellence.

Company industry:
Journalism

Education

Arab Academy for Science and Technology and Maritime

January 2024

January 2024

Bachelor's degree, Mass Communication And Humanities

Egypt

Skills

Personal Assistant
Expert
Personal Assistant
Expert
Admin Assistant
Expert
Admin Assistant
Expert
Technical Support
Expert
Technical Support
Expert
Media
Expert
Media
Expert
Marketing
Expert
Marketing
Expert
Journalism
Expert
Journalism
Expert
Production
Expert
Production
Expert
Public Relations
Expert
Public Relations
Expert
News Writing
Expert
News Writing
Expert
Editing
Intermediate
Editing
Intermediate
Administration
Expert
Administration
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Secretarial
Expert
Secretarial
Expert
Management
Expert
Management
Expert
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
BROADCASTING
Intermediate
BROADCASTING
Intermediate
CONTENT CREATION
Intermediate
CONTENT CREATION
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
PRESENTATION SOFTWARE
Intermediate
PRESENTATION SOFTWARE
Intermediate
Education
Expert
Education
Expert
Teaching
Expert
Teaching
Expert

Languages

English

Expert

French

Native Speaker

Training and Certifications

Certifications
-Broadcasting Course
Voice Over Course with Dr. Mohamed Badrawy
DELF French Course.

Hobbies and interests

hobbies

Public Speaking & Presenting 2. Media & Broadcasting 3. Languages & Linguistics suggests an interest in learning languages. 4. Modeling & Promotion 5. Customer Interaction 6. Creative Content Creation