هديل الوكيل

Assignment includes assisting in all requirements needed for developing the overall project strategy, in regards of the preparation, the implementation and the execution phases, such as follows:
• Developing a World Class “Project Development Documents” including Technical Studies, Reports, Cost Estimates, Schedules, Financial Model and Project Budget.
• Preparing of the “Project Information Memorandum” (PIM) for financing matters & institutes.
• Developing SRPC “Project Execution Plan” for managing the project at all phases.
• Developing the “Internal Procedures & Systems” for the project.
• Preparing several “Internal Studies” and reports for the project& the company.
• Preparing the EPC Tender documents (Scope of Work, Invitation to Tender & Clarifications.
• Complete bidding cycle by preparing technical & commercial evaluation of bids (Bid Clarifications) up to the “ready to award” stage of the work.
• Developing & coordinating the “Legal Input” and finalizing all agreements signed during the project development phase.
• Initiating & following up the “Permits & Approvals” with Governmental Authorities.
• Coordination with the main “Licensors” of the Project
• Managing various & several “Consultants” within the Project.
• Handel, review, revise & keep records of Licensor, Consultants & Suppliers’ invoices; to be able to present reports introducing the total work packages done against the total amount paid.
• Establish, maintain and update filing system.
• Coordinating the process of work between the Projects Director and the Projects Dep. Heads.
• Follow up the work schedule of the departments and present reports to the Projects Director.
• Handle the Site Visits arrangements; Visits schedule and Visitors Feedback Reports.
• Collect comments and reviews on the incoming letters and transmittals from the other parties, and then producing the outgoing correspondences (Letters, Emails & transmittals).

• Assisted in preparing all the documentation needed throughout all phases of (Project of Rebuilding the Egyptian Council of State).
• Created and updated the Arab Countries profiles (Egypt, Libya & Jordon)
• Responsible for sending all various kinds of IDLO notification Letters to the Embassies and the Governmental institutions in Egypt.
• Liaised between both organization and customers.
• General duties including paper work & telephone calls…Etc.
• Translation.
• Assisted in all extra duties.

• Implemented, Established and developed all operation systems& policies.
• Developed marketing & sales strategies.
• Prepared short-term and long-term plans for the sales team.
• Supervised & Guided both Marketing & Sales teams, including providing of training sessions and/or workshops.
• Handled all external & internal operations related to posts.
• Liaised between both Agency and Clients.
• Liaised between all the internal departments (Marketing, Art room, Production, Manufacturing) and prepare all the documents needed.
• Kept records, maintained all filing systems & data bases.
• Followed up with customers on regular basis for achieving customer satisfaction.
• Monitored & reported the work flow to the chairman, including the inventory, the production workshop ……etc.
• Responsible for Collecting, Revising and finalizing all work related to the monthly issue of Maadi live Magazine including (Articles, Art work, Advertisements, printing, distributions….etc.)

• Manages customers & achieves patient service requirement.
• Follow up with the patients to ensure patient satisfaction.
• Meeting all inpatients routinely & generating customer service feedback.
• Resolve patient's complaint and report the procedures in a daily registry book for further discussions.
• Create & manage a database for the frequently coming patients.
• Implementing special protocols for handling VIPs in quick & efficient manners.
• Improves customer quality by studying, evaluating & contributing in redesigning process, monitoring & analyzing results, implementing changes.
• Maintain an accurate filling system and organize patient notes.
• Liaise with all the departments for smooth Patient care.
• Data collections for and submission of Performance Improvement monthly report.
• Working as Hospital night deputy manager once a month
• Under taking extra duties….etc.

• Day to day general running of the office which includes digitizing all the hand written the articles of "Al-Osoor" Magazine on the computer
• Co-coordinating all the reporters, photographers, article authors & magazine technicians.
• Handling office accounts.
• Collection of daily and monthly statistics & submitting the data to the General Manager.
• Stock ordering, maintaining par levels and monthly/yearly inventory.
• Completion and maintenance of Documentation.