Business Improvement and Innovation Manager
Valiant Clinic & Hospital
Total years of experience :13 years, 10 Months
- Oversaw daily operations of over 170 customer accounts and over 4000 Professional accounts.
- Responsible for managing 7 team members including schedules, leaves, roles and responsibilities, projects in assigning workload to ensure seamless delivery of operations.
- Responsible for managing, supervising, and implementing processes and procedures related to Professional Licensing and Clinical Facility Licensing; including; overseeing credentialing, primary source verification, assessment and issuance of professional licenses, reviewing Business plans, issuing, modifying, and renewing operating permits.
- Created and reviewed the business process management system.
- Developed and manage 16 operational KPI measures.
- Digitalized paper/manual services as document attestation and Card printing and delivery.
- Provide inputs to the licensing processes and procedures in order to capitalize new licensing opportunities in markets and achieve the overall objectives of the department.
- Implement policies, plans and systems as stipulated to ensure the consistent and systematic application of licensing practices and ensure the adherence to defined policies/guidelines as per DHCR norms.
- Update and maintain the database/record for licensure; prepare letters/ certificates to licensees and other regulatory authorities.
- Assess and review license applications in compliance with regulatory guidelines set by licensing board; escalate complex and undefined cases.
- Implement Primary Source Verification (PSV) process in a timely and accurate manner and maintain record keeping of the process.
- Prepare and document all professional licensure certificated upon approval.
- Ensure systematic data entry into the licensing electronic database as per ISO requirements for recordkeeping.
- Act as a primary point of contact for business partners- issue and renew professional licenses and permits and provide efficient customer service.
- Prepare documentation for the licensing board approvals.
- Manage advertisement reviews, approval process & ongoing collaboration with MOH in order to ensure that all outreach communication is in line with regulatory stipulations.
- Ensure preparation of timely Management reports for professional licensing statistics.
- Keep abreast of latest trends, best practices etc; continuously improve and evolve systems and processes to adapt to market dynamics
- Initiate, create, and review healthcare professionals licensure standards to be up to date with the markets best practice, business partners demand, and patients’ needs.
Maintains quality compliance by identifying quality requirements; disseminating standards, policies, and procedures; conducting audits; recommending improvement plans.
Managed communications and scheduling for over 40 Hospital Coordinators and Translators on non-fixed schedules. Worked directly with department Supervisor to analyze and resolve Coordinator and patient appointment conflicts, and was appointed to Supervisory Assistant after only 2 months. Received nomination for Employee of the Quarter for performing duties beyond those required by assigned role.
Designed and conducted a comprehensive Human Resources (HR) compliance study that spanned over 3 months and included over 500 employee records. The study, “Assuring Compliance in HR Processes”, compared and aligned employee files with compliance processes from three different U.S. Government programs: Medicare, Medicaid, and The Joint Commission. The study served as a framework for ensuring compliance, and generated HR processes and documents that Five Star Home Health Care still uses to date. Throughout the study, continued to perform HR duties in the areas of recruiting, hiring, new staff orientation, applications processing, and HR document and file maintenance.
Performed duties across three separate roles that included Registrar, IT Coordinator, and Assistant Secretary to the CEO.
As Registrar - Registered and recruited students via phone, walk-in consultations, and job fairs. Organized and maintained files, and trained three new team members.
As IT Coordinator - Performed issues analysis and troubleshooting for local IT system, and provided authentication and access privileges for staff. Successfully trained and on-boarded three new hires.
As Asst. Secretary to the CEO - Interacted directly with the CEO to assist with editing and distributing organization messaging and content. Coordinated information among senior staff members and supported corporate operations.
Collected and registered samples from patients and other hospital personal. Followed analysis processes in the laboratory.
Telemarketing..and data entry
Conducted phone surveys with clients and with customers on specific products for marketing projects.
A member of Upsilon Phi Delta honor sociaty
post graduate continuing education certificate
- bachelor in science with a GPA 3.74 - graduation project about addiction of Alcohol, cocaine and antidepressants. - good communication skills - computer skills: MS office + Internet explorer - typing both Arabic and English - quick learner
