هديل لطفي

* Spearheaded the development and implementation of an Information Administration
System (IAS) project, focusing on creating a robust Content Management System (CMS)
for an examination system.
* Leveraged .Net Core framework to build a secure and scalable web API, ensuring
seamless communication between the front-end and the back-end systems.
* Utilized Razor pages to develop dynamic and interactive user interfaces, facilitating
efficient data management and enhancing the user experience.
* Collaborated closely with the administration team to understand the specific
requirements and seamlessly integrated customized features to meet the unique needs of
the examination system.
* Designed and implemented complex stored procedures, optimizing database performance
and improving data retrieval efficiency for critical operations within the examination
system.
* Actively participated in the design and development phases, contributed to code reviews,
and conducted thorough testing to ensure the delivery of high-quality and error-free
software.
* Played a crucial role in troubleshooting, debugging, and resolving technical issues,
ensuring smooth operations and minimal disruptions to the examination system.

• Developed and maintained Angular-based web applications for government sector clients, delivering secure, compliant, and
scalable solutions tailored to public-sector requirements.
• Designed and developed a clinical healthcare management system, streamlining patient data workflows, appointment
scheduling, and medical record management.
• Spearheaded the development of an Information Administration System (IAS) with a robust Content Management System (CMS)
for an examination platform.
• Built secure and scalable web APIs using .NET Core framework, ensuring seamless front-end and back-end communication.
• Developed dynamic and interactive user interfaces with Razor Pages, enhancing data management and user experience.
• Designed and implemented complex stored procedures, optimizing database performance and data retrieval efficiency.
• Participated in code reviews and conducted thorough testing to ensure delivery of high-quality, error-free software.

■ Developed an Information Administration System (IAS) with CMS for a national examination platform serving
thousands of test-takers.
■ Designed secure, scalable RESTful Web API using .NET Core for decoupled front-end and back-end
communication.
■ Built dynamic user interfaces with Razor Pages, improving administrative workflows and reducing manual
data-entry.
■ Engineered complex stored procedures optimizing critical database operations across high-traffic examination
workflows.
■ Conducted structured code reviews and rigorous testing protocols to maintain high code quality.

* Collaborated closely with the food team to curate and edit images primarily using
Photoshop, ensuring adherence to Careems branding guidelines.
* Skillfully manipulated various images to align with the specific aesthetic standards set by
Careem, guaranteeing a cohesive and professional visual representation.
* Contributed to the development of Careem Nows platform by creating visually
appealing menu images for different brands, enhancing the overall user experience.
* Efficiently managed tasks and tracked progress using the Jira Ticketing system, ensuring
effective organization and timely completion of assigned responsibilities.
* Facilitated smooth communication among different departments and agents within the
Careem workspace, utilizing the Slack workspace for seamless and efficient
collaboration.
* Conducted comprehensive training sessions for over 4 studio agents and provided
regular refresh sessions to ensure a consistently high standard of work.
* Led a dedicated studio team in KSA comprising 5 team members, fostering a collaborative and productive work environment to achieve collective objectives

* Worked on a unique full-stack framework for a real estate project based in Yas Island,
Dubai, utilizing Python for the backend and Angular for the front end.
* Worked on the design and implementation of a customized framework on both the
frontend and backend, integrating unique fields and features tailored to the specific
requirements of the real estate project.
* Worked on advanced concepts from graph theory and chaining algorithms to architect on
the backend framework, ensuring efficient data management and seamless workflow
integration for complex real estate operations.
* Collaborated closely with the project team to understand the intricate requirements of
the real estate industry, translating them into practical and innovative solutions within the
developed framework.
* Integrated NoSQL databases to accommodate the dynamic and flexible data storage
needs of the project, optimizing data retrieval and * * enhancing overall system performance.
* Worked with Redis database for efficient caching and data management, significantly
* improving the systems response time and overall scalability.
* Conducted extensive testing and debugging of the framework, ensuring its stability,
reliability, and adherence to industry standards.

• Developed a full-stack framework for a real estate project on Yas Island, Dubai, using Python (backend) and Angular (frontend).
• Architected backend framework leveraging graph theory and chaining algorithms for efficient data management and workflow
integration.
• Integrated NoSQL databases and Redis for dynamic data storage, caching, and improved system scalability and response time.
• Translated intricate real estate industry requirements into practical and innovative framework solutions.
• Conducted extensive testing and debugging ensuring framework stability, reliability, and industry compliance.

■ Developed a full-stack platform for a large-scale real estate project on Yas Island, Dubai, using Python and
Angular.
■ Designed bespoke frontend/backend architectures with domain-specific data models for complex real estate
operations.
■ Applied graph-theory concepts and chaining algorithms to model property relationships and transactional
workflows.
■ Leveraged Redis for high-performance caching, reducing API response times and improving system scalability.

* Collaborated closely with the existing development team to maintain and enhance an
Automated Test Software (Examiner) using C#, UI Automation, and Open XML
technologies.
* Designed and implemented various grading techniques catering to different types of
exams within the Automated Test Software (ATS) project.
* Utilized LINQ for querying strongly typed collections of objects and leveraged Entity
Framework to create a comprehensive cached database of all exams, employing SQLite
for efficient data management.
* Responsible for developing SQL scripts for seamless database transactions on SQL
Server, ensuring smooth data operations and integrity within the live-time database
environment.
* Efficiently entered data into the pre-existing system, supporting multiple languages such
as French, Arabic, and English to accommodate diverse user needs.
* Conducted Manual Testing and Unit Testing throughout the projects development
lifecycle to ensure robust software performance and adherence to quality standards.
* Developed and provided support for various applications in Windows Forms, WPF,
HTML, JavaScript, and CSS within the ASP.NET framework.
* Successfully identified, reported, and resolved software bugs within the estimated time
frame, utilizing Team Foundation Server for efficient source code management across all
team members.
* Designed and implemented numerous landing pages from scratch to completion using
JavaScript and Bootstrap 4, contributing to the core platforms user interface and overall
user experience.

* Designed and posted 30 monthly posters featuring various Time Gallery accessories.
* Created more than 12 Facebook covers to highlight the latest products and promotions.
* Developed over 15 roll-ups for diverse events and promotional activities.
* Oversaw the Time Gallery Facebook page, ensuring 24-hour supervision and managing
the advertising account.

• Designed and posted 30 monthly posters featuring various accessories and product showcases.
• Created 12+ Facebook covers and 15+ roll-ups for events and promotional activities.
• Managed the Facebook page with 24-hour supervision and advertising account oversight.

■ Maintained and enhanced an Automated Test Software (ATS/Examiner) built with C#, UI Automation, and Open
XML.
■ Designed multiple grading algorithms for diverse exam types, ensuring accurate and consistent scoring.
■ Utilized LINQ and Entity Framework to build a cached exam database, optimizing query performance.
■ Built multi-language (Arabic, English, French) data entry workflows for international candidates.

* Resolved customer complaints efficiently and promptly, enhancing call center
functionality and service capacity.
* Managed a high volume of customer calls, handling up to 50 calls in the queue daily.
* Proficiently utilized the Ticketing System, demonstrating strong multitasking
capabilities.

• Resolved customer complaints efficiently, handling up to 50 calls daily in the queue.
• Proficiently utilized the Ticketing System with strong multitasking capabilities.