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هديل احمد, Business Analytics Associate

هديل احمد

Business Analytics Associate·Sanofi

United Arab Emirates

Diploma, Business Analyst

Work experience

Total years of experience: 4 years, 5 months

Business Analytics Associate

August 2019 - June 2020

Sanofi

Jeddah, Saudi Arabia

August 2019 - June 2020

• Conducted monthly business reviews with major company stakeholders to address all pain points, prepared action plans, and owned tasks until completion
• Prepared yearly portfolio prioritization to suggest products divesting and withdrawal for low performers and investments for high performers
Company industry:
Pharmaceutical Manufacturing
Job role:
Administration

Sales and Marketing Analyst

April 2018 - August 2019

Sanofi

Jeddah, Saudi Arabia

April 2018 - August 2019

• Compiled and analyzed previous sales data and market trends to develop forecasts and projections
• Worked with the Marketing team using the data and research prepared to focus on specific regions to determine how to best set the company apart from its competitors
• Created an automated tool to calculate Sales team yearly incentives and monthly achievements
Company industry:
Pharmaceutical Manufacturing
Job role:
Administration

Research and Development Specialist

October 2017 - March 2018

Rakeen

Jeddah, Saudi Arabia

October 2017 - March 2018

• Built an e-document management system to organize the company’s data, research and projects for both Rakeen and sister company Ghadan
• Conducted a community needs assessment for Makkah’s region which was approved by Makkah’s Governor to increase the health, education, and athletics reach of the people in the province
Company industry:
Business Consultancy Services
Job role:
Research and Development

Customer Service Executive

February 2016 - October 2017

Careem

Jeddah, Saudi Arabia

February 2016 - October 2017

• Leading a team of 6 CS Executives, delegated tasks to team members based on priority of the queues and each member’s performance aptitude.
• Maintained a 99% customer satisfaction rate since December 2016.
• Designed and standardized Arabic templates used across Careem via email for customer responses.
• Subject Matter Expert for the Company’s new product lines and services to customers e.g. KSA Family, Repeat, Packages. Inducted internal team as well as promoted it to external customers.
Company industry:
Motor Vehicle Passenger Transport
Job role:
Customer Service and Call Center

Quality Management

October 2016 - January 2017

Jeddah Chamber

Jeddah, Saudi Arabia

October 2016 - January 2017

• Took the responsibility of maintaining a company website with great efficiency by making improvements on the website and reporting any problems to the specialized team.
• Part of auditing the company's procedures project .
• Conducting a data base of the company's social media accounts and analyzing the customer's complaints and suggestions.
Company industry:
Business Support Services
Job role:
Quality Control

Education

Udacity

October 2017

October 2017

Diploma, Business Analyst

Saudi Arabia

A nanodegree in Business Analysis, learning to analyze data, create dashboards, and build predictive models, while working on building the knowledge and skills needed to work in the technology field.

King abul aziz universty

February 2017

February 2017

Bachelor's degree, BA

Saudi Arabia

GPA (point): 4.78 out of 5

GPA (point): 4.78 out of 5

Graduated with a first class honor - University Business Club - Collaborated with a team of students to form extra-curricular courses designed to help students with real-life challenges and liaise to select the most suitable course instructor. -Volunteering - took part in various university activities that entailed large-scale coordination and collaboration among various stakeholders. Private Tutoring - Helped students who struggled in certain courses through tutoring out of my spare time. Approximately 10 students benefited.
View attachment

Skills

Computers
Expert
Computers
Expert
Microsoft Office
Expert
Microsoft Office
Expert
English
Expert
English
Expert
Arabic
Expert
Arabic
Expert
Creativity
Expert
Creativity
Expert
WORD
Intermediate
WORD
Intermediate
Communicating
Intermediate
Communicating
Intermediate
computer skills
Intermediate
computer skills
Intermediate
Fast Learner
Expert
Fast Learner
Expert
Hard worker
Expert
Hard worker
Expert
EXCEL
Expert
EXCEL
Expert
Computers
Expert
Computers
Expert
Microsoft Office
Expert
Microsoft Office
Expert
English
Expert
English
Expert
Arabic
Expert
Arabic
Expert
Creativity
Expert
Creativity
Expert

Languages

Arabic

Expert

English

Expert

French

Beginner

Training and Certifications

Certifications
Ryiali
Training
French Language course
alliance francise

Hobbies and interests

reading