Hadeel Sawwan

Monitoring and Updating Client's Contracts . Generating accurate daily/weekly/monthly invoices . Research and Fix Billing Errors Professionally. Checking the Data input to ensure the accuracy of the final bill . Following up with the entitled stations on the pending shipments for Express, Domestic and Freight services . Matches Revenue with SAP system .

Interacts with customers to provide information in response to inquiries about processes, products, or services . handle and resolve complaints; or refer complex matters to professional or managerial staff . Maintain an updated knowledge of the organization's products, services, and customer service policies . Ensure customer satisfaction and provide professional customer support .