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هدير مرزوق, Senior HR Manager

هدير مرزوق

Senior HR Manager·Northbay solutions

كندا

ماجستير, HR Management and International Development

الخبرة العملية

مجموع سنوات الخبرة: 14 سنوات, 3 أشهر

Senior HR Manager

مايو 2021 - حتى الآن

Northbay solutions

Halifax، كندا

مايو 2021 - حتى الآن

NorthBay Solutions is an AWS premiere partner.

• Design and implement company policies that promote a healthy work environment
• Ensure legal compliance internationally and locally in 6 different provinces
• Develop compensation and benefits plans0
• Lead the performance management process
• Supervise the relocation and immigrations of foreign workers
• Manage learning and development programs
مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
الموارد البشرية والتوظيف

HR Consultant/Director

فبراير 2020 - ديسمبر 2022

Hearing and Speech Nova Scotia

Halifax، كندا

فبراير 2020 - ديسمبر 2022

مجال الشركة:
الأجهزة الطبية والصحية
الدور الوظيفي:
الموارد البشرية والتوظيف

Organizational Development Consultant

نوفمبر 2017 - ديسمبر 2018

eSpace for Software Developmen

نوفمبر 2017 - ديسمبر 2018

Designed the Training and Development tracks for all software professional roles including
the leadership skills track to support the organizational change and succession plan.
• Reduced employee turnover by 75% by implementing different training initiatives.
• Restructured the compensation and benefits to match local market trends.
• Acted as a change management specialist during the implementation of “Agile
Methodologies” throughout the company.
• Revamped organizational architecture and roles by applying agile methodologies to the
People and Culture management by restructuring new hierarchy, roles, performance
management and training systems that support team cross-functionality and empowerment.
الدور الوظيفي:
الموارد البشرية والتوظيف

Professional Development Consultant

مايو 2016 - ديسمبر 2016

ICEAP

مايو 2016 - ديسمبر 2016

Direct all aspects of professional and teaching process enhancement for eight English
language instructors to improve the quality of learning outcomes through creative language
training techniques and advanced student-centered tactics.
• Enhance overall organizational effectiveness through continuous process development by
facilitating creative problem solving focus.
مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
التدريس والشؤون الأكاديمية

Senior HR Officer

يناير 2012 - مايو 2015

Qatar District Cooling Company

قطر

يناير 2012 - مايو 2015

all aspects of strategic human resources development, reporting to Human Resources
Vice President at one of Qatar's leading provider of district cooling services.
• Designed development, succession, and career path plans.
• Coordinated and managed internship programs.
• Lead Leadership development and coaching activities of executive managers.
• Designed and implemented change management and employee effectiveness projects.
مجال الشركة:
خدمات المرافق
الدور الوظيفي:
الموارد البشرية والتوظيف

Learning and Development Manager

يونيو 2009 - أبريل 2012

Al Safwa Cargo & Expor

يونيو 2009 - أبريل 2012

Directed all aspects of strategic planning, budget management, and recruitment for the
Training Department in accordance with specific business goals and TNA.
• Improved client satisfaction rating by 40% through management of change and organizational
development initiatives, and execution of learning interventions.
• Maximized the effectiveness of existing staff members through intensive wide-range training
program, which saved the company from the need of hiring additional employees.
• Improved the efficiency rating of staff by 35% through additional training in Microsoft
Applications.
الدور الوظيفي:
الموارد البشرية والتوظيف

Facilitator

يناير 2011 - أكتوبر 2011

يناير 2011 - أكتوبر 2011

Delivered 2 months long training programs to 3 batches of 20-25 new hires in areas such as
Customer Service skills, customer satisfaction, phone etiquette, delivering bad news in a good
way, dealing with irate customers, service delivery standards, overcoming objections, probing
questions and U.S cultural training.
• Successfully designed, selected, and delivered cost effective in-house training programs
focusing on leadership development, human resources, computer, communication and soft-
skills, customer service, performance management, administrative and business etiquette, and
negotiation skills which were delivered to the management team.
الدور الوظيفي:
التدريس والشؤون الأكاديمية

التعليم

The University Of Manchester

نوفمبر 2015

نوفمبر 2015

ماجستير، HR Management and International Development

بريطانيا العظمى

المعدل التراكمي (التقدير): جيد

المعدل التراكمي (التقدير): جيد

University of Alexandria

سبتمبر 2007

سبتمبر 2007

بكالوريوس، Law

مصر

Skills

Human Resources

Expert

Learning Strategies

Expert

Change Management

Expert

Talent Management

Expert

Development Programs

Expert

CHANGE MANAGEMENT

Expert

HUMAN RESOURCES

Expert

AGILE

Expert

BENEFITS ADMINISTRATION

Expert

COACHING

Expert

LEADERSHIP

Expert

LEADERSHIP TRAINING

Expert

MARKETING

Expert

ORGANIZATIONAL SKILLS

Expert

PERFORMANCE MANAGEMENT

Expert

Change Management

Expert

Learning Strategies

Expert

Development Programs

Expert

Talent Management

Expert

Human Resources

Expert

اللغات

الانجليزية

متمرّس

العربية

اللغة الأم

الفرنسية

متوسط

العضويات

CPHR-NS

Member

March 2019

NSCDA

Board Member

July 2022

DANS

VP Board of Directors

September 2024

التدريب و الشهادات

الشهادات
SHRM: Senior Certified Professional (SHRM-SCP)
Jun 2024
Regulated Canadian Immigration Consultant
CPHR
Apr 2019

التوصيات

hend Abd Elmaguid hekal

يناير 2014

يناير 2014

Shop Manager " Punt Roma"•Colleague

Hadear certainly adds value to any conversation or meeting she takes part in. Not only does she take initiative, but also goes out of her way to help others around her, she is the woman with the ideas and the plans I would definitely recommend her for any organization looking to improve its internal training and development program