Senior Business Development
JOBMASTER
Total years of experience :14 years, 7 Months
•Maintaining and developing relationships with existing customers in person and via telephone calls and emails
•Develop new business and long term account opportunities through prospecting and cold calling.
•Negotiating the terms of an agreement and closing sales.
•Develop a detailed calendar of events which complements the marketing calendar.
•Develop, coordinate and implement sales plans designed to maintain and increase existing business and capture new opportunities
•Maintain and upgrade existing accounts to ensure ongoing client satisfaction
•Develop sales presentations, conduct seminars and participate in meetings with clients and external vendors
•Complete proposals, follow up on submissions and close business.
•Representing the company at trade exhibitions, events and demonstration.
•Supporting: work with UKs to support program setup and delivery including:
Scheduling programs and updating financial system
Supporting local trainer queries and travel requirements for the trainers from UK to Egypt
Tracks service delivery and outcomes in customer database, and reviews documentation of all Business Development counseling sessions in cooperation with team
•Establishes, develops and maintains business relationship with current customers and prospective.
• Makes telephone calls, in-person visits and presentations with existing and prospective customers.
• Issue clear and effective quotations for current and prospective customers.
• Expedites the resolution of customer problems and complaints.
• Coordinates sales effort with marketing, accounting, logistics and technical service.
•Organize Social Media marketing campaigns and daily activities.
• Creates and manages a customer value plan for existing customers.
• Identifies advantages and compares organization’ services.
• Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the customers.
• Supplies management with verbal and written reports with customer's (needs problems and interests).
• Participates in Job fairs and conventions for future deals
• Researches sources for developing prospective customers and for information to determine their potential.
• Organizes the events at 5 stars hotel for the new rounds at CIPD (6 times or more /year).
• Client's Satisfaction is one of my mainly duties that I am working hard to reach It.
• Respond to incoming customer's calls from Emirates & fulfill their Inquires properly
• Deal with angry or frustrated customers, or customers who may not fully understand their situation
• Solve problems with unique and outside-of-the-box solutions.
• Read emotions by tone or facial gestures, as well as how to keep those emotions positive.
• Receive and remedies customer complaints and grievances.
• Prepare journal entries Used Oracle system & Excel sheets.
• Prepare Invoices in Arabic and intern it at Oracle system in English.
• Learned how can I make deals
• Know how to deal with different clients & different categories
•Keep employee records up-to-date by processing employee status changes in timely fashion.
• Maintains Employee Handbook with updated resolutions and other pertinent information, as needed.
- Accounting department, Faculty of Commerce and Business Administration Helwan University. -Grade: Good, May 2011