Account Manager
Morgan international
Total des années d'expérience :4 years, 6 Mois
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Develop and nurture strong, long-term relationships with assigned clients.
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Serve as the main point of contact for client inquiries, issues, and requests.
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Effectively communicate the value proposition of products and services to clients.
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Gather client feedback and insights to continually improve products and services.
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Provide input on pricing strategies and contract negotiations.
Study and analyze the Gabonese market to determine the consumer needs
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Develop marketing and workplace strategies for better efficiency
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Organize, Plan and Implement marketing and sales strategies to increase brand awareness
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Plan and coordinate marketing events, product launches, and promotional activities.
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Build and maintain strong relationships with existing and potential clients.
Markets services by asking for referrals from current clients; meeting prospects at community functions; responding to inquiries; developing promotions; presenting financial planning seminars.
Assesses clients' financial situation by gathering information regarding investments, savings, retirement planning, and estate planning; evaluating risk tolerance.
Develops financial strategies by guiding client to establish financial goals; matching goals to situation with appropriate financial plans.
Offering specialized financial guidance and advice.
Encouraging clients to invest for the future.
-Monitor all check in of guests and administer all complaints and requests and ensure effective resolution of same.
-Manage all communication with shift employees and maintain a log book to maximize profit for facility.
-Perform all check in procedures for guests on an everyday basis with help of both computerized and manual methods and ensure guest satisfaction.
-Greet all customers on phone pleasantly and transfer call to appropriate department as required according to company standards.
-Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
-Promote all amenities, conveniences and programs offered
-Welcomes customers by greeting them; offering them assistance.
-Directs customers by escorting them to racks and counters; suggesting items.
-Advises customers by providing information on products.
-Helps customer make selections by building customer confidence; offering suggestions and opinions.
-Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
-Prepares reports by collecting, analyzing, and summarizing information.
-Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
-Contributes to team effort by accomplishing related results as needed.
Trainings were as follow : Selling techniques, costumer service, alteration, trends and new collection, effective communication, and loyalty programs.
Worked with with several brands such as : Calvin Klein, Michael Kors, Hacket, Tiger of Sweden, Strellson, Tommy Tailored, Hilfiger Denim, Sandro, Ami. IKKS, Ice Play, and The New Designers
But mainly I was the brand representative of Calvin Klein and Michael kors.
Was named the top seller of the year