Technical Support
Etisalat UAE
Total years of experience :17 years, 11 Months
- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
- Improves client references by writing and maintaining documentation.
- Participates in development of client training programs by identifying learning issues; recommending instructional language.
- Accommodates client disabilities by recommending devices and techniques.
- Avoids legal challenges by monitoring compliance with service agreements.
- Improves system performance by identifying problems; recommending changes.
- Updates job knowledge by participating in educational opportunities; maintaining personal networks.
- Accomplishes information systems and organization mission by completing related results as needed.
- Manage Windows Server 2008 Domain Environment and G-Policy.
- Supporting a multi-site IT infrastructure of at least 100 employees.
- Responsible for the fast and accurate troubleshooting of reported faults.
- Providing technical support via helpdesk systems for a wide range of internal & external applications.
- Installation and maintenance of all systems within a client’s digital environment. Building, configuration and troubleshooting of server and desktop hardware.
- Providing advice on selection and purchase of IT equipment.
- Responsible for disaster recovery, closing security loopholes and access levels.
- Experience of: VMware, Windows 2003, Active Directory Group Policies, TCP/IP, DNS.
- Manage Server 2003 & 2008 R2 Domain Environment and G-policy to Meet Company needs .
- Establish Hotspot and proxy server for managing Wi-Fi Clients .
- Install, Configure, Troubleshooting, Maintain \[Routers, switches\] System Software, and Hardware.
- Troubleshooting, Maintain system hardware, software, network, and management system .
- Establish File and Printer server for every branch .