عبدالهادي الشمراني

Projects to Credit:
• Network Node Manager (NNMI): A system that monitors the performance and work of the LAN & WAN distributors and identifies all faults.
• SiteScope: Deployed a system to monitor the infrastructure in the data center and the servers to take the necessary action and inform the specialists.
• Network Operations Management: Managed all devices in the data center and monitored all events that may occur in the data center
• Business Process Monitoring: Installed processes for monitoring the systems and programs of the air defense such as incoming/outgoing programs, mail, and permits and notify the specialists to solve the problem before there is any delay in the work of the program and the beneficiary is affected.
Accomplishments:
• Handpicked to lead a robust IT infrastructure and liaise with stakeholders to implement projects related to communications and information technology.
• Handled several positions including one year in Network Operation Center (NOC) Systems and two years in the network maintenance center and holding a superior record of delivering large-scale, mission-critical IT projects on time and under budget aligned with business directives and goals.
• Recognized as a highly skilled professional in providing and maintaining high-tech network and systems solution
Responsibilities:
• Maintaining network resources, including the studies and preparing a field of work for projects, network upgrades, fault diagnostics, preventive maintenance, resolution of issues, and project management.
• Playing a key role in modernizing the infrastructure of fiber networks, issuing PFP and collaborating with the business and technology leaders to understand priorities, and requirements and deliver beyond expectations.
• Successfully architected and implemented next-generation solutions by analyzing proposals concerning systems, applications, and infrastructures.
• Registering success in collaborating with the forces to understand priorities through a field survey of the locations and prepare for readiness in readiness of the facilities to deliver communication services and specify the required network components.
• Handling an array of tasks associated with monitoring PCs, networks, local computer networks, the Internet, and malfunctions of the switch sub-distributors, servers, and backups.
• Known for quickly delivering meaningful results and solutions with the flexibility to accommodate evolving business needs and shifting priorities by directing the IT support, system admin, and network support teams.
• Expert problem detector and trouble-shooter, excels in managing systems, providing desktop Support, and resolving network upgrade problems.
• Continuously optimizing secure, scalable, and performant IT services. Serving as a conduit between all business unit and management teams, responding to queries, and offering IT services that exceed expectations.

Accomplishments/Responsibilities
• Gained expertise in dealing with company customers, mapping customer requirements to current and future offerings; conducting studies that ensure the profitability of company products and services. Understood the customer’s needs, made suggestions for possible solutions, and quickly developed tenders’ specifications, terms and conditions.
• Served as an administrative liaison, made accurate, rapid cost calculations for realistic quotations and prepared commercial and technical reports.
• Maintained relationships with customers to ensure customer satisfaction by performing favorable negotiations/ resolving concerns/answering questions and identifying potential opportunities.
• Delivered the ability to qualify prospects, set effective appointments, follow up on leads and referrals and answer questions and objections proficiently and responsibly.
• Accomplished organization goals by accepting ownership for new requests from each partner and maintaining the quality of work with the partner in terms of informatics.