Manager Sales
Motive
Total years of experience :9 years, 9 Months
Sales and customer service expert with a proven track record of exceptional performance and leadership. Key
achievements include:
- Developing and implementing effective strategies resulting in consistent business growth and maximized sales
opportunities, with attainment exceeding targets.
- Providing guidance and support to a team of 11 plus account executives, ensuring clear objectives and high
performance standards.
- Analyzing sales data, generating forecasts, and providing insights for informed decision-making.
- Building and maintaining strong relationships with key customers, driving satisfaction and loyalty through
bespoke solutions.
- Streamlining sales operations, identifying bottlenecks, and implementing strategies for increased efficiency.
- Aligning sales efforts with other departments to drive coordinated strategies for success.
- Regularly evaluating individual and team performance, implementing corrective measures for improvement.
- Mentoring employees in successful selling techniques, encouraging cross-selling, and boosting morale through
incentivizing sales contests.
- Conducting interviews and hiring ideal candidates to complement the workforce.
Successfully onboarded and enabled 500+ Account Executives & Sales Managers across various SMB segments,
including sales managers, SDRs & support reps. Spearheaded the creation and delivery of virtual training sessions for
specific segments as per their requirements. Worked with cross-border sales reps to enable them. Key areas of
expertise included:
- Training and Development: Designed and delivered comprehensive virtual training programs covering product
knowledge, sales techniques, objection handling, and more.
- Content Creation and Management: Collaborated to develop and organize sales collateral and presentations,
ensuring access to updated materials.
- Sales Process and Methodology: Established standardized sales processes and methodologies, ensuring
consistency and efficiency.
- Sales Tools and Technology: Implemented sales enablement tools like Salesloft and Salesforce, optimizing
workflow and productivity.
- Continuous Improvement: Evaluated and implemented new enablement strategies, conducted mock call training
sessions for skill enhancement.
- Learning Management System (LMS) Administration: Managed the organization's LMS, including material
upload, progress tracking, and reporting.
Experienced in designing, implementing, and overseeing training programs to enhance employee knowledge, skills,
and performance. Key competencies include:
- Training Needs Assessment: Conducted thorough assessments to identify employee and team training needs,
utilizing methods such as mock calls, performance analysis, surveys, and feedback collection.
- Designed and developed training initiatives addressing specific learning objectives, creating interactive materials
aligned with adult learning principles.
- Delivered engaging and relevant training sessions using diverse methods such as classroom, workshops, online
modules, and virtual sessions.
- Established mechanisms to assess training effectiveness, including feedback collection, post-training assessments,
and workplace application measurement.
- Collaborated with internal and external stakeholders to understand training needs and align initiatives with
organizational objectives.
Skilled in creating clear and concise documentation to communicate complex technical information across
diverse industries including technology, engineering, software development, education, healthcare, and
manufacturing. Proficient in:
- Developed, implemented, and evaluated educational programs and materials for clients, employees, and
communities.
- Curated presentation templates and informative materials to raise awareness about community services.
- Designed online assessments using Moodle and managed communications and marketing materials.
- Oversaw project delivery related to original written content and produced various communications for external
audiences.
- Led as the main writer, editor, and primary point of contact for content review and approvals.
Experienced in developing and executing effective communication strategies to enhance organizational
reputation and image. Key accomplishments include:
- Implemented communication strategies for Ufone and conducted monitoring and evaluation activities for
effectiveness.
- Provided expertise in engagement and public outreach to support overall communication strategic
planning.
- Increased public awareness and positively influenced employee opinions regarding company initiatives.
- Created innovative communication channels, including video and image campaigns, to enhance company
culture.
- Coordinated and managed culture and engagement events, such as town halls and sessions with the CEO.
- Collaborated with cross-functional teams and external vendors to ensure timely event bookings and
delivery of souvenirs.
- Assisted in updating and developing social media presence, addressing employee inquiries, and drafting
internal communication materials.
- Launched and managed corporate newsletter and designed & implemented an e-recognition portal.