هدوى محمد عزت الفوال الفوال, senior cabin crew and recruitment team

هدوى محمد عزت الفوال الفوال

senior cabin crew and recruitment team

flydubai airways

البلد
المملكة العربية السعودية - جدة
التعليم
دبلوم, PCS
الخبرات
21 years, 0 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :21 years, 0 أشهر

senior cabin crew and recruitment team في flydubai airways
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ مايو 2011

Intern, Dubai international airport Terminal 2 from 2011 till yet as Senior Cabin Crew under Fly Dubai
Responsibilities: almost operation in the cabin for aircraft 737/800 as cabin crew starts from:
Check each boarding for passengers and all duties belong for passengers.
Pass all the Exam and Follow the produced for all the manuals start from SEP, CSRM, and SOP.
Plus all the first aid produced as per airline manual.
Arrange my galley as a part of my tasks and duty daily and to do our sales onboard.
Arrange our combo meal onboard, prepaid meal pulse business class service.
Handel all charter flights with different procedure from one to one.
Communicating with the flight deck crew.
Add to all the tasks start from our briefing to debriefing.
New experience with our new section in business class since 2013.
Add to I am one of the recruitment team and culture and development team as part of develop and growth our company.

a team leader passenger service airport في emirates group
  • الإمارات العربية المتحدة - دبي
  • فبراير 2008 إلى مارس 2011

Responsibilities: almost operation on airport as:
 Check in passengers on almost of the flights by use many systems.
 Do reservation for passengers if require from us.
On the other hand, Handel excesses bags counters.
Then boarding passengers to aircraft when it is ready.
Special handling department for special service passengers.
Solve all problems that face my team.
Try to covering my shortage on my staff if happen.
Connecting with all departments in airport to provide the passengers the best service, which we can do.
Train them on manual system in case of system down or any problem technical.
Sometimes replacement for airline staff if we have shortage on them and do their tasks as check the flight refueling arrange the carting as per passengers boarded and arrange load sheet add to a lot of tasks more.

Saudi Arabian airline under ALGaith and AlMousa Company in Dubai في saudi arabia airline
  • الإمارات العربية المتحدة - دبي
  • يناير 2005 إلى ديسمبر 2007

Responsibilities: all tasks on my department like:
Give my staff the basic rules which follow to deal with customers and
Try to develop their activities to be more effect on my income
Arrange the haj and omra trips yearly beginning from the tkt via to
Accommodation, transportation till the end in the airport
Add to some internal and external trip independent on the market order
Plus I try to sell for another departments in my company and promoted
For our product under name (teamwork) to grow with our company.

reservation staff في air arabia under al nafath tourism company
  • عمان - صلالة
  • مارس 2003 إلى نوفمبر 2005

Booked ticket to almost destination by almost airline.
Reserved hotels and suites and offered transportation internal and
External add to arrange touristic programmers around the world.
Attending customers by using good communication by using good communication skills assist customer.
Handle cash, credit transactions & bank deposits.

الخلفية التعليمية

دبلوم, PCS
  • في Bachelor of tourism and hotel management: Suez Canal University, Graduated in June 2002 with gra
  • يونيو 2002

Bachelor of tourism and hotel management: Suez Canal University, Graduated in June 2002 with grade average very good.

Specialties & Skills

Marketing
Hospitality
Customer Service Skills
Tourism
customer service,recruitment,aviation skilles
advance British first aid
advance amarican first aid

اللغات

الانجليزية
متمرّس
العربية
متمرّس
الأوردو
مبتدئ
الفرنسية
مبتدئ

العضويات

Emirates red crescent
  • public service
  • February 2020

التدريب و الشهادات

customer service specialist (تدريب)
معهد التدريب:
Emirates aviation
تاريخ الدورة:
January 2006
المدة:
120 ساعة
First Aid American certificate (الشهادة)
تاريخ الدورة:
June 2011
safety and security certificate (الشهادة)
تاريخ الدورة:
June 2011

الهوايات

  • tennis reading