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hady Elkhaiuty, IT Help Desk Support

hady Elkhaiuty

IT Help Desk Support·Riyadh Foods Industries Co.

Saudi Arabia

Bachelor's degree, Computer Science

Work experience

Total years of experience: 1 years, 1 months

IT Help Desk Support

January 2008 - January 2009

Riyadh Foods Industries Co.

Riyadh, Saudi Arabia

January 2008 - January 2009

• Provided first-line technical support for hardware, software, and network issues across the organization.
• Diagnosed and resolved issues related to laptops, PCs, printers, copiers, and peripheral devices.
• Supported desktop applications including MS Office, Outlook, and ISA clients.
• Recommended, procured, and configured new IT equipment; tracked software licenses and maintained
asset inventory.

Company industry:
Industrial Production
Job role:
Information Technology

Education

Suhag University, Egypt

October 2001

October 2001

Bachelor's degree, Computer Science

Egypt

GPA (percentage): 75%

GPA (percentage): 75%

Bachelor of Computer Science

Skills

Mail Server

Expert

Networks

Expert

Server Management

Expert

IT Administration

Expert

CLOUD COMPUTING

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

COMPONENT DESIGN

Intermediate

COMPUTER NETWORKS

Intermediate

COMPUTER SYSTEMS

Intermediate

COMPUTERIZED ACCOUNTING

Intermediate

DATA CENTERS

Intermediate

INFRASTRUCTURE MANAGEMENT

Intermediate

IT INFRASTRUCTURE

Intermediate

LEADERSHIP

Intermediate

Social profiles

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Microsoft System Center Configuration Manager
AWS Cloud Practitioner Fundamentals
AZ-900: Microsoft Azure Fundamentals
Server Virtualization with Windows Hyper-V
Linux Red Hat Administrator I & II
ICDL Certified
ITIL Foundation V3
Microsoft Certified IT Professional
Microsoft Certified Solutions Associate
Microsoft Certified Systems Engineer
MCP: Microsoft Certified Professional
Cisco Certified Network Associate

Hobbies and interests

GYM