Market Associate. Account Management
Expedia
مجموع سنوات الخبرة :16 years, 10 أشهر
Account manager for a portfolio of 120+ business partners (hotels) with ownership of partner success, revenue, and market share growth.
Development and maintenance of a high-quality portfolio by ensuring that partner profiles are constantly optimized and competitive to maximize customer conversion and satisfaction.
Negotiation of deals and exclusive pricing and value add offers.
Development of strong partner relationships by providing relevant training, data insights, and consultative support to ensure a high level of engagement.
Contributing to cross-team initiatives to support revenue growth with other business lines. Execute effectively based on KPI metrics (targets, quota, and strategic objectives).
Key Achievements: Developed & revived partnerships with C hotels Middle East (1800 hotels) over 3 quarters, increased RMD by 20% & 80% joined Expedia campaigns and promotions.
Responding to inventory management inquiries.
Providing supplier self-service support and maintenance.
Maintaining strong vendor relations.
Contacting lodging partners to resolve technical & financial issues.
Proactively call lodging partners to resolve any anticipated future issues.
Key Achievements: Execute effectively based on SLA & KPI, - Organization
of partner events and presenting ATM in Dubai 2 years successfully.
Boscolo Autograph Collection by Marriott
courses: Certificate in Negotiation Mastery, Negotiation Mastery