Customer service / Telesales
Convergys Stream Moa
مجموع سنوات الخبرة :13 years, 1 أشهر
Technical support associate main responsibility is to provide customers technical support. Our main objective as a first line agent is to help and reach our customers satisfaction in our product.
•Giving customer satisfaction through best service.
•Providing series of steps to customer to resolve customer issues.
•Answering calls of customers ‘general questions about Laptops.
•Cold calling/ calling customers to sell products.
• Ensures that the sales target is being hit in a monthly basis.
• Assisting sellers to close business deals.
• Planning and implementing strategies to promote the product in the market.
• Recruiting and motivating sellers to market the product in the market
• Organizing seminars and events like (awards, anniversary and parties).
• Preparing investment proposals for investors.
• Lay-outing of flyers, tarpaulins, and company brochures.
• Selling almost 2300 lots for two consecutive years.
• Performs other duties assigned
• Answering phone calls. Greeting new and existing customers
• Maintains department schedule by maintaining calendars for department personnel; arranging meetings, conferences, teleconferences, and travel.
• Prepares reports by collecting information and data’s
• Composes letters, memorandum, develops charts, graphs, and diagrams
• Answers telephone, takes messages and answers inquiries within assigned scope of responsibility
• Schedules appointments, maintains calendar, allocates supervisor’s time
• Prepares materials for workshops, conferences, meetings, duplicates/collates
• Maintains files and financial records, attendance reports, leave records, trip records and logs
• Assists with the preparation, calculation, and execution of the budget
• Orders, distributes, and keeps an inventory of supplies.
• Receive and count cash at the beginning and at the closing of shifts
• Identify customers, validate, and cash checks
• Receive cash and checks for slip deposit
• Process cash and check withdrawals
• Perform specialized tasks like preparing checks, personal money orders and exchanging foreign currency Verify and receive loan and utility bill payments, as well as mortgage payments
• Record all transactions correctly and in compliance with bank guidelines
• Balance cash and check transactions at the closing of each shift
• Answer inquiries relating to current and savings accounts, as well as on other bank related products
• Open new accounts