Manager - INVESTMENT & ASSET MANAGEMENT
Rua Al Madinah Holding - PIF Subsidiary
Total des années d'expérience :20 years, 4 Mois
* Develop and maintain a realistic and achievable real estate project pipeline
* Oversee planning, site selection, construction, design, loan closings and implementation of all real estate development projects
* Develop Asset Management policies and procedures and implement best practices.
*Work closely with business development to identify operators and negotiate HMA's.
*Prepare PAP (Property Area Plans) and brief of property keeping in mind space utilization and profitability and return per sqm.
* Work closely with development to review concept designs inline with best hotel practices, trends and technology to allow optimum value.
* Prepare operating budgets and work strategically with property management and facilities to implement organizational and property specific changes to improve operational efficiency.
* Work with Operators (Hotel Management Companies) to coordinate and oversee of new construction assets and turnover of units in
existing portfolio.
* Manage relationships with all stakeholders and ensure initial and continued compliance according to regulatory agreements and local law.
* Identify opportunities for efficiencies and apply for capital improvement.
* Maintain regular contact and obtain reports from operators and accounting to assess performance.
* Develop apartment policies and procedures and ensure compliance with them.
* Plan for and provide guidance in implementing the rehabilitation of existing properties.
*Oversee the use of replacement reserve accounts.
* Coordinate Portfolio regulatory audits.
* Ensures compliance with all municipal regulations (e.g., building registrations), community, and
neighborhood support and approvals including attending meetings related to housing development
* Identifies risks to assets (potential failures); identifies consequences of asset failures; and plans for ways to minimize the consequences of failures
* Identifies risks to assets relating to potential fraud and none-compliance, then create and implement a mitigation plan.
* Early identification of problem assets and credit concerns.
* Monitor performance vs budget and original internal underwritten projections.
* Create and modify ongoing financial, cash flow forecasting, and valuation models in Excel.
* Periodic value and analysis of underlying properties to determine increases and decreases in property value.
* Assessment and then recommendation of action plans to maximize the economic recovery on troubled assets.
* Act as staff liaison to the Real Estate/Asset Management committee of the Board
Providing assistance in overall aspects of administration, finance, capital Investment, working capital and operations of the assigned
portfolio
- Monitoring the local third-party property managers and leasing agents, and proposing goals (KPI’s) and objectives for each property
- Assisting in the preparation and approval process of property operating budgets
- Ensuring the monthly, quarterly, and annual reporting of the portfolio, monthly review of operating statements, and conduct of
business review meetings
- Assisting in the due diligence and underwriting of potential acquisitions, and performing financial analysis, market studies, and
industry standard reporting including variance reporting, discounted cash flows, IRRs, etc.
- Creating and maintaining a pro-active no surprise oversight function, and conducting risk evaluation, analysis, reporting, and
contingency planning
- Planning renovations, expansions, and executions of projects, and assembling asset management strategies, policies, and demand
requirements
- Handling asset management planning, whole-life costing, asset lifecycle decision, and activity process from acquisitions to disposal
- Synchronizing closely with the hotels in an initiative to achieve targets and surpass them
- Planning and executing renovations and rebranding of properties, and recruiting General Managers and Financial Controllers for
those properties
Properties being managed: Ocean Blue Beach House Rst., Crowne Plaza Duqm, Crowne Plaza Salalah, Atana Khasab, Atana Musandam,
Massirah Island Resort, Ras Al Jinz Turtle Reserve, City Hotel Duqm, Uawaifiyah Guest House, Atana Stay Ashkhara, and Atana Stay
Salalah, Alila Mirbate Hino Bay, Dibba Beach Resort.
Other designations held at present:
- Chairman | Al Batinah Hotels Company SAOG | Restructured the total investment capital and steered the company from losses to
profitability
- Chairman | Executive Committee Company “Sohar Beach Hotel”
- Vice Chairman | Salalah Beach Resort Company “Hilton Salalah Resort” | Ensured renovation and introduced a new concept for the
all day dining
Developed holistic policies and procedures as a base foundation for the department to be launched in Dhiaffa and all its properties
- Established the entire department and devised a 5-year plan, and designed the training materials and standards
- Monitored the properties closely to achieve high service standards, and designed development programs to increase talents and
create a momentum within all team members
- Travelled to the property sites to deliver trainings, and developed trainers within all property locations
- Harmonized closely with the properties’ General Managers to achieve the monthly targets of training hours
- Generated and presented reports on progress to the Managing Director
- Interacted with colleges and institutes, and ventured opportunities to develop the team members, and to scout for talents who
could join and emerge as future leaders
- Designed a fast track development program to ensure the presence of a pool of leaders to run the upcoming new properties
Hotels managed: Atana Khasab, Atana Musandam, Ras Al Jinz Turtle Reserve, Massirah Island Resort, City Hotel Duqm, and Uawaifiyah
Guest House
Key Deliverables:
- Managed customer service in leading malls in Oman along with the leading shopping mall brand in Middle East and North Africa
- Entrusted with management, training, and tasking of the customer service team, and organizing of daily operations to attain high
level of service standards
- Interacted and coordinated on social media to address both the malls for their stores and activities
- Handled CSR initiatives and events for both Muscat and Qurum City Centre
- Monitored the planning and formulation of budget for the customer service operations
- Devised SOPs and protocols, and ensured implementation at all levels
- Scrutinized all paperwork and ensured compliance with the internal audit terms
- Attended and resolved tenants’ issues and customers’ complaints and queries
Oversees all operations and day-to-day activities in a hotel organization. They take on a variety of duties including managing everything from accounting, sales, business development, and customer service. Also referred to as a hotel manager.
* Overseeing personnel, including receptionists, kitchen staff, and office employees.
Monitoring employee performance and conducting regular evaluations to help improve customer service.
* Collecting payments and maintaining records of budgets, funds, and expenses.
* Welcoming and registering guests once they arrive.
* Resolving issues regarding hotel services, amenities, and policies.
* Organizing activities and assigning responsibilities to employees to ensure productivity.
* Creating and applying a marketing strategy to promote the hotel’s services and amenities.
* Coordinating with external parties, including suppliers, travel agencies, and conference planners.
* Evaluating hotel performance and ensuring compliance with health and safety rules.
* Partaking in financial activities, including establishing room rates, setting budgets, and assigning funds to departments.
A division manager is a senior-level position within an organization. They are responsible for overseeing all aspects of their division’s operations, including developing and implementing strategies to increase revenue and profitability.
* Ensuring that all employees are performing their duties efficiently and effectively, including monitoring their performance using metrics such as quality of work, productivity, customer satisfaction levels, absenteeism rates, etc.
* Establishing and maintaining relationships with clients by providing them with information about new products and services, marketing promotions, or special events
* Providing training to new employees on division policies and procedures
* Managing staff schedules to ensure that there are enough employees on duty at all times to meet customer demand
* Maintaining employee records including hiring, firing, and discipline actions
* Overseeing the daily operations of an establishment such as a hotel, restaurant, or retail store
* Developing long-term strategic plans for their division in order to meet company goals
* Managing the financial performance of their department by creating budgets, monitoring expenses, and generating reports
* Supervising guest services staff in order to ensure that all clients receive prompt attention to their needs
Department that fall under the FOM:
1. Reception
2. Concierge
3. Telephone Operator
4. Reservations
5. Housekeeping
6. Security
7. Transportation
Key Deliverables:
- Entrusted with the overall operations of front office department while ensuring smooth functioning of operations in all sections
- Handled the meeting and greeting of VIP guests, dealings with guest complaints, and representation of the hotel management
A hospitality assessor, also called a hospitality trainer assessor, works predominantly on the frontier by training and assessing students enrolled in hotel/hospitality management courses. They aim at providing a wide variety of knowledge through individualized training and tests
Four Sectors of Hospitality:
1. Lodging
2. Travel and Tourism
3. Recreation
4. Food and Beverages
* Assessment: the first and foremost duty of a hospitality assessor is to assess the students’ performance and conduct. To implement said evaluations in a dutiful manner and regulate proper supervision.
* Guidance: Guiding students through their course and supporting them in acquiring soft skills that would enhance their professionalism.
* Be Present: To be present in all the quality assurance meetings along with other directors and team leaders to help build a better institution by welcoming spontaneous changes and improvements.
* To Respond: Having a positive and instinctive response to project dynamics and curriculum is a very essential obligation in this job.
* Teaching: Teaching and developing short courses that are respective to individual expertise is also an added task that a hospitality assessor must complete.
* Demonstration: Demonstrating given pre-requisites to get students to achieve certain standards.
- To play a key role in developing the range of academic activities within the Tourism, Hospitality and Events team, including:
•Teaching and Learning,
•Research,
•Quality Assurance and Enhancement,
•Student Recruitment,
•Programme Leadership,
•Module Leadership, ,
•Employability,
•International Development,
•Reach out.
•To undertake administration related to the operation of the team.
• act as a Personal Tutor to students and to deal with referred issues.
•To provide support to colleagues and to resolve problems affecting the delivery of academic programmes and/or projects within own areas of responsibility and in accordance with regulations, procedures and good practice.
•Make decisions regarding the operational and strategic aspects of own educational programme, contribute pro-actively to decision making.
•Identify and respond to opportunities for strategic development of new courses, projects, income generation or other appropriate activity. •Contribute to quality assurance and take the lead in quality enhancement processes.
(Telephone Operator) / Concierge (Porter Service & Doorman)
1. Organisational Behaviour 2. Sustainable Finance 3. Risk Management 4. Strategic Planning 5. Marketing Stratigies
courses: American Hospitality and Lodging Industry, United States |
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