HR and Training Manager
Pentagon Real Estate
مجموع سنوات الخبرة :6 years, 7 أشهر
• HR Strategy Development: Develop and implement HR strategies aligned with Pentagon Real Estate's business objectives, focusing on recruitment, performance management, employee relations, and talent development.
• Learning & Development Strategy: Develop and execute a comprehensive learning and development strategy to enhance employee skills and capabilities in alignment with organizational goals.
• Training Program Management: Design, deliver, and evaluate training programs and initiatives to address skill gaps and development needs across the organization, including new hire orientation, leadership development, and technical training.
• Leadership Development: Identify high-potential employees and design leadership development programs to nurture and develop future leaders within the organization.
• Talent Acquisition: Lead the recruitment and selection process, sourcing and attracting top talent to meet the organization's staffing needs.
• Employee Relations: Oversee employee relations activities, including conflict resolution, disciplinary actions, and grievance handling, ensuring a positive and productive work environment.
• Performance Management: Implement performance management systems and processes to set clear performance expectations, provide regular feedback, and support employee development and growth.
• Employee Engagement: Implement initiatives to foster employee engagement, recognition, and retention, ensuring a positive employee experience and high levels of job satisfaction.
• HR Policy Development: Develop and update HR policies, procedures, and employee handbooks in compliance with relevant labor laws and regulations.
• HR Metrics and Reporting: Monitor and analyze HR metrics and data to measure the effectiveness of HR and L&D programs, and provide insights and recommendations to senior management.
for prospecting, qualifying & generating new actionable Sales Leads
•Using social media platforms to ensure greater customer engagement & better customer service
•Creation of a treasure-trove of viable content ideas based on customer needs & aspirations
•Content creation for website, for official communication & social media platforms
•Understanding buyer persona in order to develop effective strategies for Marketing & Sales
•Close collaboration with Marketing Team to ensure a unified message across the spectrum
•Ensuring that instances of customer delight didn't go unnoticed & unappreciated
•Ensuring instances of customer delight were recorded, shared & propagated on social media
•Ensuring customer feedback became part of PR support & customer-centric Marketing Initiatives
•Building a fanatic base for Milano Brand through engaging campaigns & delighting the customers
•Positively impacting sales/marketing goals by increasing customer advocacy incl referrals, testimonials, ref.
•Developing new business while identifying cross-sell, upsell opportunities & improving retention
•Making quality controls calls & recording responses about the product to identify prospects
•Conducting need analysis to determine how Milano can speak to customers' needs effectively
•Ensuring all communications are logged; they are accurate & easy to understand
•Handling & Resolving customer’s complaints; determining cause of problem; selecting & explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
•Coordination & communication work for the Sanitary Division of Danube from start to end process
•Preparing monthly reports and disseminating them to the management
business opportunities from prospects and evaluating their position in the industry
•Responsible for keeping the market share up; building & maintaining relationships with relevant stakeholders
•Responsible for stock keeping, inventory control, visibility management, conducting trade activities,
•Ensuring smooth operations of the distribution & keeping an eye on market dynamics for controlling variance
•Utilizing customer relationships to secure and promote and generate new orders from existing clients.
•Tracking sales, creating product awareness, managing performance, prompt reporting & vigilance
•Tracking sales to review own performance & aim in exceeding targets. Researching & analyzing sales options.
•Creating marketing approaches with the team to create product awareness in the market.
customers by answering Product/Service-related Queries
•Maintaining records; developing & managing relationships to achieve maximum customer satisfaction.
•Handling complaints on Toyota floor, sending work reports to Indus Motors & providing support to sales staff.
•Proposing feedback & suggestions for improvement in the operational process.
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