Customer Manager
Metro Cash & carry Pakistan
Total years of experience :11 years, 3 Months
• Overall Business Development for Priority Customer in Assigned Territory- PF & Key Accounts
• Ensure the sales & margin Growth to achieve the company objectives
• Review sales variance Report Daily and institute necessary actions for achieving the sales targets
• Development and implementation of profitability model to ensure business profitability
• Assess market potential of existing as well as new markets, in the designated region
• Preparing Strategies to cope with Market Challenges through Analyzing and Evaluating Data
• Effective Credit Management for Professional Customers- Credit Limit & Credit Aging
• Supplier meetings and liaison with Top Suppliers for ensuring consistent availability of Stocks
• Managing delivery operations for Professional customers - Order Taking & Stock Deliveries
• Research, analyze and compile market intelligence in the areas of promotional activities
• Ensuring proper POS, Pricing and Product communication for Professional Customers
• Building Team and succession planning activities in order to keep employees engaged
• Ensuring compliance and adherence to company SOPs for day to day Operations
• Preparing daily workloads for staff & coordinating the daily allocation of work.
• Motivating the team to achieve high standards and KPI targets.
• Handling new client inquiries and acting as the face of the business.
• Dealing with and resolving problems and issues which arise. Working with the sales and marketing team to drive sales forward.
• Mentoring and training up junior and new staff. Monitoring & reporting on standards & performance targets. Arranging & chairing weekly team meetings, focusing on targets & achievements. Implementing new initiatives.
• Praise team members and creates a positive working environment. Ensuring all administrative and IT records are entered and updated.
