sales and operations manager
Primeline Shipping
مجموع سنوات الخبرة :15 years, 0 أشهر
-Air Freight
-Sea Freight
-Road Freight
-Pricing
-Negotiation
-Customs Clearance
-Transportation
-Customer service
-Sales
-Operations
Was involved in forming the team of porters, foremans and supervisors for the FIFA world cup floating hotels and for business as usual operations which included job description, work instructions and risk assessment analysis.
• Overseeing the Follow up on purchase orders and checking on the readiness of cargo
• Plan, manage and evaluate logistics operations liaising with internal stakeholders, suppliers, logistics providers, transportation companies and customers
• Negotiate rates and contracts with transportation and logistics providers
• Monitor shipping documents, quality, quantity, delivery times, and transport costs
• Overseeing the tracking of shipments, notifying delays to stake holders, follow up on clearance to avoid any detention and storage charges at the port of entry.
• Resolve problems concerning transportation, logistics systems, imports or exports or customer issues.
• Notifying warehouse team regarding deliveries with shipping documents
• Preparation of ministry approvals, application of custom duty exemptions and port approvals for Dangerous cargo prior to arrival to seaport.
• Handling of Exports and Re-Exports cargo, booking creation, issuing of bill of lading, preparation of shipping documents and resolving change of destination requests.
• Ensure carrier, forwarder and customs clearance invoices are billed based on their quotations.
• Set departmental objectives/KPIs and review and assess ongoing performance of direct reports.
• Manage, coach and develop a high performing team that meets agreed objectives and delivers. best practice results, added value and continuous improvements.
• Establish reports to vendors/suppliers keep them updated with the stocks and sales of their product portfolio.
• Once order requests or purchase orders are received arranging appropriate transportation based on the regulatory requirements and storage condition.
• Negotiation of freight rates with forwarders and transparent selection of forwarder based on reliability and cost efficiency.
• Coordinating and follow up of shipments with the supplier and nominated agent.
• Tracking shipments to ensure they arrive on time and delivery processes adhere to any pertinent regulation.
• Follow up of shipping documents for clearance and informing suppliers for any discrepancies noticed in the same.
• Informing warehouse manager for upcoming shipments details in order to prepare a storage area
• Notifying suppliers and the agent for any damages and shortages
• Informing Kulud Pharmacies and sales representatives about the availability of the received stocks so they may place their orders.
• Informing IMC warehouse regarding deliveries for Hamad Medical Cooperation (HMC), Sidra and other institutions based on the purchase order.
• Finalizing all necessary entries such as (transportation, clearance charge, freight cost and etc.) and handing over to accounts department for payment.
• Assists with Inventory management.
• Handle inquires, rush orders and special departmental mail needs.
• Assist daily distribution of incoming office mail.
• Assist with administration work involved in the stock take, reconciling inventory records with physical counts.
• Ensure accurate inventory control database systems and records are maintained.
Job responsibilities- Reporting to Line Manager
• Worked as a member of the Export Documentation team and familiar with all aspects as a result of job rotation and on acting behalf when instructed.
• Proficient in the use of IBOX application and IBOX Tracking system which is the official application for MSC agencies.
Below is a list of duties and responsibilities handled during my tenure in MSC
• Creation of container release orders and receive incoming shipper instructions and manifest into IBOX application
• Contacting customers for missing documentation and responding to customer inquiries.
• Ensure documentation is in compliance with booking, quality, regulatory standards and fulfill local requirements as given in the MSC Worldwide Intranet.
• Ensure all bookings are in ready status for documenting and ensure all clarifications raised to export bookings desk are solved.
• Work with the sales team to ensure bookings are priced as per customer sales agreement
• Issue of original negotiable bills of lading, non-negotiable waybills(Express release) and Telex release
• Dealing with customers requests for manifest amendments, queries re- manifesting, data quality, discrepancies received from all global destinations that are served and issuing the manifest corrector when necessary depending on the Electronic Manifest Corrector deadline.
• Dealing with post-shipment customer queries
• Communicate with MSC agents at destination regarding shipment status, special handling and Problem identification/ resolution.
• Following up sailing reports containing loading and discharging list from the terminal, checking for discrepancies between the terminal data and ibox data. If any, then follow up with the respective import, export and T/S departments to resolve discrepancies.
• Finalize the list of containers being discharged & loaded after a comprehensive comparison from LOAD/DISCH DTX comparison and transmitting Load /Discharge DTX files.
• Transmission of DTX file manifest for each vessel for the respective destinations
• Respond to e-mail and telephone requests in a timely manner
• Respond to issues as escalated, escalate unresolved issues to next management level.
• Relate to customers and co-workers at all levels with courtesy and professionalism.
Job responsibilities- Reporting to Operation Manager
Description: Ocean Imports documentation and operation
• Acquisition of documents(Master BL & House BL) on import shipments and cross trade shipments by following up with agent and distribution( Commercial cargo, personal effects, vehicles, pets, military cargo, DG cargo, Transshipment and gifts)
• Updating in house software application of each shipment prior to vessel arrival
• Preparation of payment and collecting delivery orders prior to vessel arrival or on arrival
• Manual and electronic transmission of manifest and submission of relevant documents for de-stuffing(unloading) on or before arrival and follow up
• Giving priority to de-stuff(unload) on request and notifying the relevant parties regarding removal of the empty containers when done.
• Taking necessary steps to solve missing cargo and damages related to containers and goods.
Job Description: Tracking and Tracing
• Notifying and minimizing delays
• Identifying delays and alerting the customer service department, account holders, coordinators and clearance department
• Successfully minimizing delays by suggesting vessel options to the carriers and agents.
Description: Invoicing and Arrival notification
a. Invoicing of shipments on or before arrival
b. E-mailing, faxing and contacting the customers regarding their shipments
c. Delivery of original invoices along with related documents depending on the nature of the shipments and services
d. Maintaining records of the invoices sent for delivery
Distribution of commercial documents prior to vessel arrival
a. Acquiring documents from agents and consignees
b. Distribution of documents to customer service teams and clearance department according to their requirements
c. Providing documents to customers at request
Job Description: Profit & Loss Analysis
• Notifying relevant co-coordinators or managers regarding the position of the profitability of the shipments.
• Maximizing profit by suggesting friendly co-loaders and consolidators whose charges are less at destination to coordinators and agents.
• Responsible for accurate and timely execution and delivery of Customer and Bank transactions,
• Working within a team, provide back-office support and service on banking operations.
• Responsible for processing of Customer Transactions: BACS, CHAPS, and International
Payments.
• Dealing with customer enquiries and processing payments on a daily basis
• Follow up of outstanding payments with customers