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hagar khattaby, Call center representative

hagar khattaby

Call center representative·Ahli Bank

Qatar

High school or equivalent,

Work experience

Total years of experience: 14 years, 7 months

Call center representative

October 2012 - Present

Ahli Bank

Oman

October 2012 - Present

Dealing extensively with personal banking enquiries.
Managing account details & services requests.
Monitoring and tracking customer’s satisfaction.
Reaching the forecasted target calls. Maintaining corporate quality standards.
Monitoring and reporting on ATM performance.
Managing and monitoring Ahli Bank card users.
Monitoring ATM transactions and problems that may accrue.
Handling client’s inquiries regarding accounts and transactions.
Respecting confidentially of accounts and personal information.
Activation and de-activation of accounts and cards.

Company industry:
Banking
Job role:
Customer Service and Call Center

Sales Agent

April 2010 - December 2010

Vacation Company for Travel and Tourism

April 2010 - December 2010

Meeting clients.
Confidently explain aspects of the job to potential clients.
Promoting and marketing of company offers.



QATAR ANNUAL BOOK FAIR

Job role:
Sales

Receptionist

December 2009 - January 2010

December 2009 - January 2010

Being the first person the visitors see, greeting and helping them out with information about the fair.
Interior-design help to fair stand’s design and installation.
Technical translation to non Arabic speaker and other translation help.
Material selection
Client meeting
Event organization among team of participant

Job role:
Customer Service and Call Center

Education

Earth Language Centre

July 2013

July 2013

High school or equivalent,

(

Cairo University

January 2013

January 2013

Bachelor's degree, Media & communication

Egypt

(

Skills

Administration
Expert
Administration
Expert
New Media
Expert
New Media
Expert
Media Relations
Expert
Media Relations
Expert
Editing
Expert
Editing
Expert
Marketing
Expert
Marketing
Expert
ATM
Expert
ATM
Expert
BANKING
Expert
BANKING
Expert
BOOKS
Intermediate
BOOKS
Intermediate
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
MARKETING
Intermediate
MARKETING
Intermediate
PERSONAL
Expert
PERSONAL
Expert
QUALITY
Expert
QUALITY
Expert
REPORTS
Expert
REPORTS
Expert
SALES
Intermediate
SALES
Intermediate
Administration
Expert
Administration
Expert
New Media
Expert
New Media
Expert
Media Relations
Expert
Media Relations
Expert
Editing
Expert
Editing
Expert
Marketing
Expert
Marketing
Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Training
flying over customer expectation
flying over customer expectation
Jan 2014
money laundering
money laundering
Mar 2014

Hobbies and interests

reading, swimming ,dancing