it support specialist
Amaar Holding
مجموع سنوات الخبرة :3 years, 5 أشهر
Maintain IT Operation, Including Operating System, Security Tools, Servers, and policies.
• Performed. and maintain Domain, Controller, Active Directory, DNS, DHCP, Group Policy.
• Projects implementation related to IT such as development, Installation, and training.
• Ensure the security of the organization’s IT database, performing backups and updating
security protocol.
• Ensure smooth operation of IT systems in a timely manner for Amaar - Holding and its
subsidiaries.
IMPLEMENT SYSTEM DIAGNOSTIC AND MAINTENANCE TO ENSURE THE AVAILABILITY AND FUNCTIONALITY OF THE SYSTEM AND NETWORK.
• Troubleshooting software, hardware installation, system fixes, updates, and enhancements.
• Windows system domain admin controller, creating and implementing active directory group policy as per organization requirements.
• Office 365 administrator, creating and managing all employees’ emails and queries.
• Implementing IT security for network using Sophos firewall security system.
• Preform regular security tests to ensure IT security policies are implemented and effective.
• Managing both systems of CCTV camera and Fanvil-phones.
.Provide first-level support to users although not limited from working at other levels of the support model as needed.
• Involved in installing, configuring, troubleshooting, and maintaining user hardware and software.
• Responded to inquiries and requests from users for assistance with computers system or personal computers.
• Identified problem troubleshooting and provide the solution to assist users.