Haidar Al-Qtafaa

Leading end-to-end operations for a 9-branch retail network generating SAR 10M+ in annual revenue. Responsible for sales performance, inventory management, team development, and operational excellence across all locations — with a focus on building scalable systems and data-driven decision-making.

• Achieved 99.96% inventory accuracy across 100K+ SKUs through structured stocktake processes and real-time monitoring via NetSuite ERP

• Ranked #1 among all Area Managers in total revenue, target achievement rate, and annual performance evaluation

• Maintained 88% employee retention rate (only 3 replacements out of 25+), with a minimum team member tenure of 1.5 years

• Developed and implemented SOPs, training programs, and daily task frameworks for 25-50 employees including branch managers, sales executives, and support staff

• Analyzed market data and local trends to identify expansion opportunities, contributing to strategic business growth decisions

• Conducted recruitment interviews in coordination with HR to build high-performing branch teams

Managed full branch operations including sales, inventory, visual merchandising, and team performance — delivering record-breaking results that led to promotion to Area Manager within 22 months.

• Achieved 126% of sales target (SAR 2M vs. SAR 1.6M goal) — the highest over-target performance in the company's history

• Maintained 99% inventory accuracy across 12K+ SKUs through structured stock management processes

• Led a team of 5-10 employees, designing daily task schedules and optimizing shift planning to maximize productivity

• Optimized in-store product displays to strengthen brand identity and enhance the customer experience

Served as the operational backbone behind the company's growth phase — building the systems, training programs, and branch launch playbooks that scaled Richy from a small operation to a multi-branch retail network.

• Supervised the launch of 8+ retail branches end-to-end, ensuring compliance with operational and quality standards from setup to full operation

• Trained and developed 25+ retail employees, with several promoted to Branch Manager and Area Manager roles

• Led the company's digital transformation by converting manual sales reports into integrated digital formats across departments

• Managed brand representation at key industry events including the Men's Fabrics Expo (2022-2024) and Al-Hazm Exhibition in Qatar

• Built Richy Academy's training content on the Ilham platform — producing onboarding and customer service videos for retail staff

• Created the company's product reference guide, standardizing employee knowledge and improving customer support consistency

Started my retail career as a frontline salesman — learning the fundamentals of customer engagement, sales execution, and inventory management that became the foundation for everything that followed.

• Managed the full sales cycle from customer needs assessment to deal closure, consistently meeting sales targets

• Built strong customer relationships through proactive communication, driving repeat business and loyalty

• Monitored daily inventory levels to ensure product availability and minimize waste