حيدر مكحل

Lafarge Cement Syria
Sales Representative - 2011 - Present Damascus

• Develop Lafarge brand, customers loyality and gatherer needed data to market intelligence including but not limited to retailers data base, market prices, etc
• Cope with other sales Reps. to ensure accuracy & quality of gathered data.
• Maintain an excellent relation with retailers, wholesalers and RMX in order to relflect Lafarge image and ensure to deliver the correct message to the market.

Full compliance in terms of QTY and timely reports, and to improve quality and frequency of reporting: • Daily price & visits report.
• Weekly up-date of retailer data base.
• Monthly report about market feedback in general and major events related to cement business.
• LCS product availability report (within the southern region) along with analysis.


On going on daily basis feedback about market prices and customer approach to market

International Organization for Migration
Operations Assistant - 2007 - 2011 Damascus

In charge of an Operation Team responsible for the United Stats Refugees Admission Program USRAP.
Supervising a team of (3) professionals to achieve the organization target of deporting minimum of (400) refuges a month.


Main duties involve: A. Pre Departure Stage: • Organization of Transportation
• Assignment of Pre-flight Numbers
• Preparation and Distribution of passengers manifests
• Scheduling and Coordination of Transportation, with due consideration for the completion of required pre-departure activities, including information dissemination, counselling and orientation training.
• Coordination with offices responsible for transit, reception and post-arrival assistance
• Distribution of travel allowances and return grants
• Timely notification of internal and external partners concerning relevant bookings, routings, cancellations, etc.
• Timely notification of internal and external partners concerning special passengers' requirements, such as wheel chair, stretcher cases, etc.
• Timely preparation and distribution of passenger documents and tickets.

B. Transport Stage: • Coordination of Transportation
• Coordination with pre-embarkation medical staff
• Coordination with pre-embarkation, transit, escort, and unaccompanied baggage assistance
• Liaison with immigration authorities and service providers
• Timely departure notification to appropriate internal and external partners/units

C. Overall/Other Duties and Responsibilities: • Implementation of appropriate operational procedures
• Routine Liaison with project partners, government officials, NGO's, other IO's
• Coordination with external service providers, including carriers
• Coordination of medical staff, including on special cases, medical escorts, etc.
• Review and adjustment of invoices from service providers, prior to submission to finance staff
• Preparation, tracking and submission of statistics for caseloads and potential caseloads

Audi Bank - Syria
Teller - 2005 - 2007 Damascus
I was in charge of Cham City Centre retail office.
Achieved the highest sales and blocks account in Audi bank Syria history during that history
The first employee to work as Teller and a Customer Service Representative

Main duties involve:
• Counter Transactions:
• Cash Deposit & Withdrawal
• Cheques Deposit & Withdrawal
• Swifts
• Currency Exchanges
• Responsible for ATM machines
• Cheques Issuance


• Customer Service:
• Opening Accounts
• ATM Cards Issuance
• Modify Accounts & ATM Cards
• Bank product sales (i.e.: Loans, Insurances, Credit Cards, & Blocks Accounts)
• Retail: • Achieve the highest number can be reached on daily basis of the bank's product

Audi Bank - Lebanon (Headquarter)
Teller - 2005 - 2005 Beirut
Main duties involve:
• Counter Transactions:
• Cash Deposit & Withdrawal
• Cheques Deposit & Withdrawal
• Swifts
• Currency Exchanges
• Responsible for ATM machines
• Cheques Issuance


• Customer Service:
• Opening Accounts
• ATM Cards Issuance
• Modify Accounts & ATM Cards
• Bank product sales (i.e.: Loans, Insurances, Credit Cards, & Blocks Accounts)

Syriatel Telecommunication
Customer Service Representative - 2004 - 2005 Damascus

During my Employment I was recognized as hard working employee, committed and trustworthy that leads me to be placed as "In Charge" of the P.O.S during the absence of the Concerned Supervisor responsible of 21 employees and P.O.S targets & goals

Main duties Involves:
• Selling Lines (Pre-paid & Post-Paid)
• Lines Temporary Suspension
• Collecting Bills
• General Services (i.e.: Sim Change, Add Servicers upon request, Change Numbers upon request)