IT AND SERVICE ADVISOR
Mtech Auto Services
Total years of experience :14 years, 6 Months
• Mixed OS Support: Supporting as part of a shift team providing 24/7 IT Help Desk support (including On-call and remote), ensuring all IT Services are available at agreed times
Supporting a team of Computer Operators working offshore and being a point of contact at all times resolving 1st line issues in Windows Xp, Windows7, Windows10, Office 365, Linux OS (Ubuntu-Server) and MAC OS Environment.
• Communication skills (written & verbal) Communicating with local and international suppliers through phone and email for buying goods and services, negotiating the best deal for the company - the highest quality product available for the lowest price - while meeting company standards, client and public expectations, and industry regulations.
Performing weekly and monthly documentation of calls and IT department inventory data and sharing with Supervisor and managers
• Technical troubleshooting: Troubleshooting computers, data center issues, and data backup operations locally and cloud, on desktop computers, Laptops, MacBook, Surface Book, Microsoft Outlook and Office 365, networks, printers and scanners, Responding to all computer- related issues and provide technical support to all staff members.
• Software and Hardware support: Provided IT hardware and software support as a IT team member in installation, moves and changes of end users computer equipment and peripheral including laptop and desktop PCs, Macs, Surface book, printers, projectors, and network devices, iPads, iPhones, MacBook’s, iMac, Linux servers Microsoft servers and workstations, Managing Directors Apple accounts, iCloud, ITunes, Apple mail and Apple home theater, and personal cloud applications.
Monitoring and maintaining computer systems and networks, Repairing and replacing equipment as necessary
Performing testing of new technology hardware and software’s
Technical troubleshooting: Provided IT Technical Support to assist with their helpdesk and daily activities, including small development projects and rollouts, site visits, maintenance checks, cloud migrations and more.
Ensuring all issues are properly logged and resolved within agreed time limits. Supported in investing and diagnosing network, Hardware and software issues, server related issues, Maintained, monitored and administered all network, servers and computer devices to meet requirements.
• Introduction to Programming • Theory of Automata • Data Communication • Business and Technical English Writing • Discrete Mathematics • Statistics and Probability • Data Structures • Digital Logic Design • Object-Oriented Programming • Computer Architecture and Assembly Language Programming • Database Management Systems • Fundamentals of Algorithms • Computer Network • Software Engineering • Web Design and Development • Operating Systems • System Programming