هايدي فاروق

• Fosters a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experience.
• Serves on sales leadership team and is responsible for total category results.
• Owns the customer experience throughout the total store.
• Supports models and enhance all selling and sales support behaviors to ensure seamless customer experience.
• Gains business insight and creates SMART action plans that improve execution and results in partnership with category supervisors.
• Manages and resolves customer relations issues.
• Reinforce all activities related to providing a safe working environment.
• Supports development and implementation of store strategy to reduce shrink.
• Creates an awareness of and builds capabilities in loss prevention by fostering a culture of honesty and connecting the links between customer service, associate engagement and shrink.
• Owns talent management lifecycle of direct reports including onboarding, assessment, retention, career development, succession planning and recognition.
• Coaches direst reports to leverage the talent management life cycle.

Responsibilities:
• Solve critical store operational problems including customers’ complaints, in order to ensure operational effectiveness and to increase customers’ satisfaction.
• Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates.
• Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget.
• Ensure the stock is effectively measured and controlled and manage order placement activities to maximize sales and meet stock performance objectives.
• Monitor the shop hourly revenue and prepare staff schedule accordingly in order to ensure that the Shop/Department manpower is effectively matched to operational requirements in a cost effective manner.
• Prepare management information reports on store performance in order to allow informed decision making.
• Ensure the effective communication of sales plans and targets to the Shop/Department team, managing performance, developing and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding, of sales targets.
• Manage Shop events and marketing activities by ensuring proper coordination with suppliers, media, and other concerned parties
• Perform other shop related activities such as overseeing the shop merchandising, verifying the cleanliness, display and maintenance of the Shop window, placing orders and other

Azadea Group Holding Egypt
Assistant Manager 1 at Oysho

Responsibilities:
• Greet customers and ensure that they are served by shop staff in a timely
manner and in compliance with quality and customer service standards.
• Report occurring operational issues and handle customer complaints in in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfaction.
• Handle or assist the Shop/Department Manager in handling the maintenance of inventories and placement of product orders to ensure
effective stock management and availability of products.
• Supervise the Opening process of the shop in order to ensure that all set
procedures regarding petty cash, reporting, systems, etc. are respected.
As From Jan 2014 till Azadea Group Holding Egypt
present

Responsibilities:
• Greet customers and assist them in their purchase decisions by offering
expert advice in compliance with quality and customer service standards.
• Support the Shop/Department Manager in maintaining inventories and placing product orders to ensure effective stock management and
availability of products.
• Assign routine and non-routine tasks to Sales Associates, Cashiers and
Coordinators, in order to ensure that activities are carried out in the most
efficient manner.
• Assist in the preparation of the staff schedule in order to ensure that the
Shop/Department manpower is effectively matched to the shop's
operational requirements in a cost effective manner.
• Communicate sales plans and targets to the Shop/Department team,
monitor performance on an ongoing basis and suggest corrective actions to hierarchy when needed.
• Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results.

Responsibilities:
• Greet customers, order assistance and serve them in order to ensure their
needs are answered in a timely manner and in compliance with quality and customer service standards.
• Arrange and replenish on a continuous basis the shop shelves and ensure
that the shop floor and shelves are kept clean and tidy at all times.
• Watch for and prevent security risks and the''s and escalate occurring
incidents to the hierarchy in a timely manner in order to avert loss.
• Perform physical and electronic inventory of shop products on a regular
basis as per company's guidelines in order to ensure accurate stock
keeping.
• Take measurements for any needed alteration, assign price according to set
price.